Avis sur Crestwood Associates et détails du fournisseur

Ils traitent la mise en œuvre comme si c'était leur propre entreprise traversant le processus. Seront là avec vous à chaque étape et sont rapides à répondre aux problèmes et défis qui se présentent. Avis collecté par et hébergé sur G2.com.

Je souhaite pouvoir en apprendre un peu plus sur les processus de back-end pour être moins dépendant d'eux. Avis collecté par et hébergé sur G2.com.

Le niveau de professionnalisme, de connaissances et de communication que nous avons reçu a rendu chaque interaction une expérience agréable. Parmi les contacts avec lesquels nous avons travaillé, une mention spéciale doit être faite à Melissa France pour ses compétences interpersonnelles remarquables en plus de sa capacité à résoudre les problèmes en temps opportun. Avis collecté par et hébergé sur G2.com.

Jusqu'à présent, rien à signaler. Le service a été impeccable. Avis collecté par et hébergé sur G2.com.

The most helpful attribute I would assign to Crestwood is their ability to act quickly to address our concerns. For at least two requests, they were able to assign some one to help us very quickly with the right experince in relation to our issue. This is incredibly valuable to know you can have your issue addressed right away and resolution will be timely.

I also like having the ability to email our Client Account Manager, Heather Contardi, and always getting a timely response back. Avis collecté par et hébergé sur G2.com.

In my experience with Crestwood, I have not had any issues I would list as a downside. They have an efficient ticketing system to have your request processed and are easily reachable.

On one occassion we did have a moment of miscommunication, that would be good to mention. We had one consultant go on vacation nearing the end of a project. We were unaware that the vacation was going to happen, so were caught by surprise. However, another consultant jumped in rather quickly and was able to keep us on track. Avis collecté par et hébergé sur G2.com.

I know they assist with the functionality of reports in Great Plains and that is beneficial to our company. Avis collecté par et hébergé sur G2.com.

In the one instance that I reached out for help, I had an associate that wasn't very helpful and didn't tell me anything that I didn't already know. Then after being told there would be no charge since we were only on the phone for 11 minutes and anything under 15 minutes is free. I received multiple bills. Took months for them to remove this charge from our account after me reaching out to several employees to resolve the billing issue. Avis collecté par et hébergé sur G2.com.

Supportive, regular checkins with our account manager. Avis collecté par et hébergé sur G2.com.

Clarity of steps needed to progress with our implementation of the CRM project. Avis collecté par et hébergé sur G2.com.

The associates we worked with on this occasion were very competent. Avis collecté par et hébergé sur G2.com.

Even though we communicated our tight deadline with the first associate we worked with, she did not communicate her own lack of availability to see us through to the completion of our solution. Avis collecté par et hébergé sur G2.com.

Crestwood was our firm's principal reseller for Acumatica for several years and was engaged in some minor accounting module roll-outs at some acquisitions. They were unsuccesful on larger projects and we stopped engaging them for those. Avis collecté par et hébergé sur G2.com.

Crestwood's consultants are seemingly capable employees that want to dig in and do the best job for their client. But that isn't what happens in some cases. Self-evident logical conclusions to data being discussed or imported get dismissed or ignored, causing extra work to repair what they did. What's more, the added effort required to repair is billable and always the client's fault no matter the circumstances. In other words, they are not so much concerned with quality and performance and more concerned with nickel and diming at every turn. Their developers are top-notch if you can get to them. Avis collecté par et hébergé sur G2.com.