Avis sur Couch & Associates et détails du fournisseur

Organisé, très minutieux et détaillé, amical et réactif. J'apprécie les conseils et les perspectives que Couch a fournis tout au long de ce transfert. Tous les documents et formations sont détaillés et facilement accessibles à notre équipe pour référence après la fin de notre contrat. Mon document préféré qu'ils ont créé est le calculateur de convention de dénomination. Avis collecté par et hébergé sur G2.com.

Ma préférence aurait été d'avoir des projets sur lesquels travailler plus tôt dans le processus. Je trouve qu'être capable de faire le travail et d'avoir un contact pour poser des questions ou faire un travail de QA plus tôt est utile lors de l'apprentissage d'un nouveau programme. Avis collecté par et hébergé sur G2.com.

équipe organisée, minutieuse et compétente Avis collecté par et hébergé sur G2.com.

Rien que je n'ai pas aimé chez Couch & Associates. Avis collecté par et hébergé sur G2.com.

Couch helped us with custom workflows to close the gap between says and onboarding. Avis collecté par et hébergé sur G2.com.

James and the team at Couch are great. They provide Salesforce best practices, detailed UAT to confirm we implemented everything correctly, and are always prompt with feedback and delivery. Avis collecté par et hébergé sur G2.com.

We used C&A to help admin our Salesforce instance shortly after a major overhaul was done to it. We had a number of process improvements that needed to be made as well as creating a number of custom objects to bring additional teams onto the platform. Avis collecté par et hébergé sur G2.com.

C&A was a true partner with our business throughout our time together. Instead of just simply providing admin help, C&A provided guidance on best practices to improve our marketing and sales automation so we set up well for future projects and improvements. Avis collecté par et hébergé sur G2.com.

We used C&A for a few of our projects which included a highly strategic development, integration and deployment of an Oracle tool so that we could maximize our lead generation and, processing efforts. Avis collecté par et hébergé sur G2.com.

The entire team was open and willing to share their expertise. We had very specific requirements and tight timelines, which the team had no issue meeting. Avis collecté par et hébergé sur G2.com.

C&A came on board during a critical time in our business, when we were lost our core marketing operations team and were making major changes to our marketing and business processes. Since coming on board, C&A has not only helped our team quickly get back on our feet, they've set the foundation for us to onboard new team members and scale. Avis collecté par et hébergé sur G2.com.

C&A goes the extra mile to integrate themselves into your team: they're knowledgeable about industry best practices, but make it priority to understand your business and your business needs. C&A provides solutions are tailored to your business and they equip you with training and documentation so you can scale successfully. Avis collecté par et hébergé sur G2.com.

Analyse de la mise en œuvre actuelle de Salesforce. Recommandations et mise en œuvre des meilleures pratiques de l'industrie pour améliorer notre utilisation et nos processus Salesforce. Versions testées et programmées sur une période de trois mois. Avis collecté par et hébergé sur G2.com.

L'équipe de Couch and Associates était certainement composée d'experts chevronnés en Salesforce. Leur processus de consultation était flexible et efficace, s'adaptant à nos besoins, processus et délais commerciaux. L'équipe nous a donné de bons conseils et a mis à jour une implémentation Salesforce datée et basique. Avis collecté par et hébergé sur G2.com.

C&A has helped with our Marketing & CX strategy related to:

• Member journey mapping & optimizing CX based on data-driven insights

• Setting goals & reporting on results of initiatives

• Identifying in real time what’s working & what isn’t to ensure we get the highest ROI as a not-for-profit

• Automating the customer journey to provide a more personalized customer experience and better operational efficiencies

• GDPR & compliance, opt-in strategy and email deliverability

• Acquisition programs

• Retention programs

• Driving greater customer engagement

• Preference Center strategy & management Avis collecté par et hébergé sur G2.com.

• They help with strategic and tactical work

• They teach us processes and best practices to improve our own skills and better reach goals internally

• They help us socialize new ideas and gain buy-in from the organization to ensure adoption

• They know our business and provide valuable recommendations that impact our goals Avis collecté par et hébergé sur G2.com.

Couch helps us with email marketing automation strategy and technology. They've been valuable partners in helping us rethink and improve our member renewal, acquisition, retention, and welcome/orientation campaigns.

They've also lent us technical expertise, helping us connect Oracle's Eloqua platform with our association management system (AMS). Upon request they've designed several email templates for our organization. Avis collecté par et hébergé sur G2.com.

Couch is always responsive and knowledgeable, and has really helped guide our strategy for member engagement and retention. They're always flexible in travel and meeting times. Avis collecté par et hébergé sur G2.com.

Couch & Associates performed a custom deployment of Salesforce.com. They configured the platform specifically to our needs based on initial discovery and included custom email tracking and sales attribution solutions. Avis collecté par et hébergé sur G2.com.

They were very efficient and organized. Our entire deployment took one month and it has has a significant positive impact on our operational efficiency. The team is very knowledgeable, both technically and strategically, and we look forward to working with them again in the future. Avis collecté par et hébergé sur G2.com.