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CallMiner Eureka a changé nos résultats commerciaux !
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I like CM because it helps me find Potential Safety concerns with our products before they become a liability or issue to our consumers. It also helps identify Quality concerns. Avis collecté par et hébergé sur G2.com.
I wish I had more training for the program. Hands on assistance would be better. Avis collecté par et hébergé sur G2.com.
The possibilities are endless, once you really understand the data the tool is providing you and how to leverage it. Avis collecté par et hébergé sur G2.com.
In it's current state, it can be difficult to zero in on one particular area that needs attention. We can very easily be distracted with data overload! Avis collecté par et hébergé sur G2.com.
Il transcrit les choses de manière assez précise, et la construction de catégories est efficace. Avis collecté par et hébergé sur G2.com.
- me déconnecte trop rapidement, perdant mon travail
- lorsque je clique sur quelque chose dans l'audio, cela ne m'amène pas à ce moment dans la transcription
- la recherche est difficile
- il ne peut pas traduire le nom de mon entreprise (Shopify) Avis collecté par et hébergé sur G2.com.
Eureka is extremely versatile and when used correctly can provide a wealth of information across multiple areas. Avis collecté par et hébergé sur G2.com.
There are so many ways Eureka can be used, it's sometimes daunting and difficult to figure out what to work on and the most effective way to tackle a problem. Customer Success Directors are as helpful as they can be, but if they are not familiar with your industry, they don't always know how to help you with your challenges. Avis collecté par et hébergé sur G2.com.
I love the ability to monitor our agents during the day and practically coach live on how their performing. Also, the search functions are very easy to maneuver and use to filter results. Avis collecté par et hébergé sur G2.com.
There are times when I'm needing something rather quickly and the screens don't advance as quickly as I wish they would, but that's more my impatience more than a program error. I can't really think off-hand of a "dislike". Avis collecté par et hébergé sur G2.com.
CallMiner has created an atmosphere of excellence and success. Our teams are showing a great deal of improvement along with increase in sales conversion rates. Avis collecté par et hébergé sur G2.com.
It's a complex system. The only thing right now would be I don't have enough man power to really maximize CallMiner's use but that is on my end. Everything else has gone well. Avis collecté par et hébergé sur G2.com.
Il permet de visualiser les grandes données de manière à faire de meilleures prédictions. J'exploite également une plus grande quantité de données et il est facile à utiliser. Avis collecté par et hébergé sur G2.com.
Peut être accablant au début, quelqu'un doit vous apprendre à utiliser le programme. Avis collecté par et hébergé sur G2.com.
I like that CallMiners products are so robust. In addition the team at CallMiner really listen to their clients and do a great job at implementing more robust options in the platform. Avis collecté par et hébergé sur G2.com.
When I was a newer analyst it was a lot to be able to grasp. Having the ability to segment off and restrict some areas for new analysts might help them learn faster. Avis collecté par et hébergé sur G2.com.
The powerful searching combined with metadata is most important. Avis collecté par et hébergé sur G2.com.
Reporting was very difficult out of the program. This needs to be more user friendly. Avis collecté par et hébergé sur G2.com.
