Base Avantages et Inconvénients

Crowdvocate makes it easy to scale our customer advocacy program and engage our entire base of advocates with the click of a button. Prior to launching the Crowdvocate, our team of advocacy managers relied on email and spreadsheets to manage our program and track activities, with any reporting on these activities being manual as well. With Crowdvocate we can monitor our program using the platform’s built in dashboards and reporting features, which make it easy to share results with internal stakeholders. The team at Crowdvocate has also been supportive and committed to ensuring we're set up for success! Avis collecté par et hébergé sur G2.com.

Certain aspects of platform customization or management need to be managed by Crowdvocate, such as updating emails triggered through the platform, or adding rewards. Other things like copy within the customer-facing portal cannot be changed. It would be great if we could customize what appears in the dashboards to better align with our reporting needs. It'd also be easier to review and approve content if things like quotes and testimonials could be reviewed in the backend without having to download each one as a separate file to review. Avis collecté par et hébergé sur G2.com.

Crowdvocate is an excellent platform that helps engage our customers and turn them into true advocates through engagements. The platform allows us to determine the best customer advocates that we have and it is also highly customizable and helps us capture the information we need. We are also able to integrate it with our CRM platform and other tools. Avis collecté par et hébergé sur G2.com.

We have had no issues with the platform so far. The implementation has been excellent, and we have not had any problems. The Crowdvocate customer support team is always there to help answer questions and concerns. Avis collecté par et hébergé sur G2.com.

Actuellement dans la phase d'intégration mais j'aime vraiment la façon dont nous pouvons demander à nos clients des choses comme des témoignages, des citations et des avis si facilement et leur donner des récompenses pour cela. Historiquement, il fallait un certain temps pour obtenir ces choses des clients, donc cela sera certainement révolutionnaire. Permettre également à nos clients de choisir ce qu'ils veulent faire au lieu de leur demander tout réduira la communication inutile. Avis collecté par et hébergé sur G2.com.

Jusqu'à présent, rien ! Toujours à l'étape de mise en œuvre, mais tout semble excellent ! Avis collecté par et hébergé sur G2.com.

With Crowdvocate, it's been easy to personalize advocacy opportunities and track advocate engagement. Crowdvocate is a very innovative and fast-moving company: they listen to the feedback from their customers and almost constantly improve their product and release new features. Avis collecté par et hébergé sur G2.com.

Crowdvocate is an early-stage startup, so they don't yet have a smooth customer onboarding process, comprehensive knowledgebase or training videos. They are very responsive though, and compensate for the lack of training materials by incredible support. Avis collecté par et hébergé sur G2.com.

Crowdvocate became our half-secret weapon in influencing our pipeline and converting customers based on early success with current companies and use cases. Pretty early we identified that the success of our business is tied to our ability to identify use cases for our product, serve them well with our offering - and then find, sign and serve similar accounts so we can leverage our product-market fit into real sustainable growth. Crowdvocate helped us find the best, happiest customers and influence similar companies to come and use our product. It was essential to use the platform to influence leads and customers at the right time to drive advocacy and influence sales. The amazing thing was that Marketing brought this tool on board - but sales saw the tremendous benefit as well and became dependent on it. Avis collecté par et hébergé sur G2.com.

Nothing is specifically bad. Seems like the team constantly trying to find new ways to improve, templatize and automate workflows which is essential - as we grow, we'll need Crowdvocate to be more independent. Avis collecté par et hébergé sur G2.com.

The Crowdvocate platform provides the ability to automate many repetitive reference program processes. The UX is easy to use, and the functionality is beneficial. The Crowdvocate development team is also constantly adding new features, which will only add to the value the platform provides. Avis collecté par et hébergé sur G2.com.

As software development in the customer reference program world is at early stages, platforms don't provide enough advanced functionality to support enterprise customers. However, Crowdvocate is a leader in the space and is the best option to select due to its combination of price, functionality, ease of use and implementation speed. Avis collecté par et hébergé sur G2.com.

Crowdvocate is easy to use, and the team is constantly adding new features Avis collecté par et hébergé sur G2.com.

The design of the platform is not as good as other competitors. Avis collecté par et hébergé sur G2.com.

That it's very intuitive and can serve multiple departments in the company. Avis collecté par et hébergé sur G2.com.

The look and feel could be a bit more modern Avis collecté par et hébergé sur G2.com.

Crowdvocate is so helpful and willing to work with us and solve our needs. Avis collecté par et hébergé sur G2.com.

If I have an issue later in the day, I need to wait until the next business day. Avis collecté par et hébergé sur G2.com.

We love how Crowdvocate allows us to really gain insight into our customer base. We can track their journey thoroughly and understand what their needs are early on. Avis collecté par et hébergé sur G2.com.

There is nothing to dislike about Crowdvocate. Avis collecté par et hébergé sur G2.com.