Avis et détails du produit de Base

Nous utilisons une plateforme de plaidoyer bien connue depuis près de 2 ans et nous recherchions un autre fournisseur. Nos recherches nous ont conduits à sélectionner Base comme notre nouveau fournisseur de choix. La raison pour laquelle nous avons choisi Base était principalement la facilité de faire des affaires avec l'entreprise et son équipe, la migration rapide promise de notre ancien système vers Base sur une seule plateforme (gestion des utilisateurs, apparence nette du système, intégration avec des outils tels que Zoom, Tango Card, etc.). Avis collecté par et hébergé sur G2.com.

Je n'en ai pas encore rencontré. Je mettrai à jour cela plus tard si je le fais. Avis collecté par et hébergé sur G2.com.

La volonté de l'équipe de réussite client de prendre en compte les retours et de mettre en œuvre des changements et des mises à niveau de fonctionnalités fait de Base une plateforme hautement personnalisable pour nos besoins d'entreprise. Cependant, l'équipe est relativement réduite, donc les changements prennent un certain temps à être mis en œuvre. L'interface utilisateur est beaucoup plus propre et moderne par rapport à la plateforme que nous utilisions auparavant. Avis collecté par et hébergé sur G2.com.

Le produit est encore relativement rudimentaire, mais c'est une bonne chose pour une entreprise mature à la recherche d'un outil personnalisable plutôt qu'une solution prête à l'emploi. Avis collecté par et hébergé sur G2.com.

Base is very intuitive and easy to use. Once you understand the basic functionality, you are ready and well-prepared to launch a new campaign.

There are many ASK types available on Base, catering to our various need. Whether it's a template to share a normal educational post, set-up a quiz, ask for a survey or review, all of these ASK types are already available on Base.

The targeting capabilities of Base is also very robust. It's easy to set up audiences directly for ASK, or pre-create audiences using customer lists. This allows us to go granular into targeting, which is always well-appreciated.

Our feedback on Base's products and services are taken seriously by the R&D and Customer Support/Success team. We see actual, positive changes based on our feedback. Avis collecté par et hébergé sur G2.com.

Nothing too bad. Perhaps stronger integration with review platforms like G2. Avis collecté par et hébergé sur G2.com.

A great tool to manage interactions and engagement with your customers. The ability to create custom attributes on your customers is helpful to capture what makes the most sense for your organization. Avis collecté par et hébergé sur G2.com.

Would like to see more robust reference profile information. i.e. a way to indicate what products a customer is referenceable for and what products they are not referenceable for. You can do this by creating some custom attributes, but not a native way to flag certain areas as referenceable and others as not.

Would like an easier way to import advocates or content Avis collecté par et hébergé sur G2.com.

Our Base CSM has been awesome. She's knowledgeable and responsive, which helps us execute and improve.

The process of loading data into Base is easy and hassle-free. So, getting started with the tool is straightforward.

I think the customization throughout the reference request process with Base is great, really allows you to make it feel like your brand. Avis collecté par et hébergé sur G2.com.

Base needs to enhance their API to support webhook subscriptions. This would allow us to customize the experience even further and integrate with other systems.

I also think they need to improve the filtering ability when searching for advocates to include "AND" and "OR" logic. Avis collecté par et hébergé sur G2.com.

The customer support teams have been fantastic. We do find that the product needs some development, but usually, when we bring up a desired feature, they are in the middle of working on it and it's on the roadmap. Avis collecté par et hébergé sur G2.com.

It could use some more features. It's also not the most intuitive tool but the support team has been great with that. Avis collecté par et hébergé sur G2.com.

The platform provides a solid base for "automated-personal" management of a small group of loyal advocates, with a smooth, embedded reward system.

The CSM and support teams are highly efficient and helpful, showcasing how a B2B company can genuinely empower its customers. Avis collecté par et hébergé sur G2.com.

The platform requires a significant amount of customization and is not very intuitive, which explains the heavy reliance on CSM and customer service. Avis collecté par et hébergé sur G2.com.

Base provides great ways to connect with your advocate community. It's easy to onboard customers and create specialized groups. It's also self-service for the customer, so they can determine what works best for them. I've only been using it for a short time, but already see that they take user feedback seriously and are constantly making updates and improvements to the tool. And, our rep is very knowledgable and great to work with! Avis collecté par et hébergé sur G2.com.

There are a lot of ways to customize things, but they aren't always the most intuitive. I think it would be helpful to have some video tutorials in the Help section to walk through ways to create various Asks, run reports and showcase how to use new features. Avis collecté par et hébergé sur G2.com.

There are elements in Base that allows a customer engagement or customer advocacy professional to run an end to end campaign, be it to source reviews, case studies, testimonials or create a pipeline of customer references and much more.

The ASKs to rewards system is pretty good and works well for our programme. The customer learning curve is a little long but the customer success manager assigned to us is great.

Currently I use Base everyday and have started automating my capaign level ASKs. Avis collecté par et hébergé sur G2.com.

The system is not completely intuitive and reporting needs a lot more work when working on scaling practices. I would also like to see 3rd party integrations with Salesforce classic and Reachdesk become much better.

It takes a little time to move from adoption to execution as you always need a CRM and a reward platform to be integrated. Avis collecté par et hébergé sur G2.com.

The UI is intuitive and provides an exceptional experience for our customer champions. I have had very few technical issues with Base. The reports are also top-notch! There are no manual data pulls to provide snapshots to my executives -- I have metrics at my fingertips to share out instantaneously. Avis collecté par et hébergé sur G2.com.

Deploying took a bit longer than expected, but this was resolved after many calls with support/product teams. Before purchasing this tool, I recommend bringing in your CRM team to ensure they are partners throughout the process. Second - my account team at Base has switched several times and the quality of support and responsiveness has taken a dip. Feature requests have been dismissed. Avis collecté par et hébergé sur G2.com.