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Avis sur 274 Aspect Workforce Optimization
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I like how easy it is to capture the data and record everything our customer agents are doing. Avis collecté par et hébergé sur G2.com.
I thought it was initially very difficult to set up the system...I also thought that your training wasn't that good. The training was very long and I felt like in that amount of time it wasn't necessary and the instructor seemed very confused himself sometimes. Avis collecté par et hébergé sur G2.com.
The Microsoft Office Calendar interface allows associates to see any changes made to their schedule, to include PTO approval, in near real-time. In fairness, this is a function that is in almost every other Workforce Management tool on the market today. Avis collecté par et hébergé sur G2.com.
This is far and away the worst forecasting tool I have seen on the market. Unless your call center takes a static amount of calls, this tool is not for you. The lift to get to a forecast is absurd and the only thing they forecast based on is previous year volumes rather than utilizing your client base population. Avis collecté par et hébergé sur G2.com.
I appreciate the ease in running different reports, as well as the ease in which Aspect talks to Avaya and Kronos. I also really like Empower! Most staff using it are very happy with being able to use a URL to view their schedule. The 'Help' index is really useful, too. I participate in a lot of the ASUGA webinars and they are wonderful. Avis collecté par et hébergé sur G2.com.
I would like to see more ease in building some of the rules, without having to have a consultant come in. I would like to be able to use more set up specific to our department without the risk of changing another department's settings. Perhaps that user error, but it often seems complicated. Avis collecté par et hébergé sur G2.com.
Notre entreprise entière est dans un seul système et capable d'optimiser en fonction des besoins commerciaux. Avis collecté par et hébergé sur G2.com.
Les besoins en matière de rapports doivent être davantage automatisés et fournir des recommandations proactives. Avis collecté par et hébergé sur G2.com.
Ma fonctionnalité préférée est que les employés peuvent utiliser le site depuis chez eux et depuis leurs téléphones. Avis collecté par et hébergé sur G2.com.
Je n'aime pas les contraintes de temps. Cela signifie que vous ne pouvez faire des demandes que 90 jours à l'avance ou plus de 48 auparavant. Avis collecté par et hébergé sur G2.com.
Un système complet, plutôt que plusieurs feuilles de calcul. Avis collecté par et hébergé sur G2.com.
Essai et erreur pour que les ajustements fonctionnent. devrait être une bibliothèque de solutions prêtes à l'emploi. Avis collecté par et hébergé sur G2.com.
The only thing I like about this system is being able to adjust my schedule independently, though the method of doing so is slow/archaic Avis collecté par et hébergé sur G2.com.
The system isn't set up to be user friendly at all. It's slow and tedious, as though it were launched in the 90's. The interface doesn't seem to take individual user needs into account at all. One can't view their schedule in a weekly or monthly increment without scrolling through individual days. Any click to open more information takes 20+ seconds to load. Avis collecté par et hébergé sur G2.com.
Aspect WFM does a great job with flexibility. It has a large number of ways to modify and run sample scenarios to allow you to answer a lot of different questions. The automatic approval process for segments is also very well done. Avis collecté par et hébergé sur G2.com.
Aspect seems to fail when things get overly complex. Trying to model groups that are not 1:1, with complex multiskills, often results in strange results. Avis collecté par et hébergé sur G2.com.
Analytic options, are the best feature of this tool, you just need to update information and system will create forecast, staffing what ever you need Avis collecté par et hébergé sur G2.com.
As of right now there is nothing I can say I dislike from this tool Avis collecté par et hébergé sur G2.com.
Ce programme a aidé à planifier des rendez-vous, des rappels de planification et des besoins de communication. Il offre un mode de communication facile et l'accomplissement et la planification des tâches. Avis collecté par et hébergé sur G2.com.
Ce programme a aidé à planifier des rendez-vous de manière plus efficace, à envoyer des rappels aux clients et à répondre aux besoins de communication entre les prestataires. Il rend la planification simple et facile à visualiser. Avis collecté par et hébergé sur G2.com.
