Avis et détails du produit de Arkose Labs

Bot mitigation is an arms race - botters are constantly changing their behavior and advancing their abilities to subvert detection and solve challenges. Likewise, Arkose employs many different types of challenges, and they are constantly developing and experimenting with new challenge types. The primary types of challenges used today are very different from what Arkose used four years ago, but they remain effective in bot mitigation without introducing additional friction for our regular users.

A key difficulty of bot mitigation is uncertainty. There are many cases (especially in account creation, for example) where we do not want to mitigate an action aggressively, but we also do not completely trust the executor of that action. This is where Arkose is most useful. When we have needed to employ the Arkose enforcement challenge, it has been effective at drastically reducing bot activity, but we only see marginal impact (less than one percent dropoff) of users that were later determined to be legitimate based on their activity on our platform.

Another of Arkose's strengths is their partnership. The types of attacks that every one of their customers sees can be very different, and we have seen that Arkose has tailored their enforcement mechanisms specifically for our needs. Arkose engineers and data scientists have responded directly to our requests. If you operate a service with a large user-base or a service with a high incentive to be targeted by botters, this is a key reason to choose Arkose over other options. Avis collecté par et hébergé sur G2.com.

There were initially issues with excessively difficult challenges and bot attacks, but we were able to solve this problem by using some of Arkose's additional features to share our own data about known legitimate users and suspected bots. Arkose's tools are most effective when you treat them as a partner, not as a separate entity that will solve all bot attacks on your behalf. If your user-base is particularly sensitive to captcha challenges, some attackers may make it past Arkose, but this does not discount Arkose's ability to reduce bot activity significantly. Avis collecté par et hébergé sur G2.com.

Their communication and availability to address issues or answers questions is so top-notch it feels like they're one of our own internal teams. Useful dashboarding and deep-dive capabilities, great insights into attackers as well as real users and most importantly no complaints from real users who face challenges. Avis collecté par et hébergé sur G2.com.

Very little, there have been times when I wished they would have been more proactive in identifying and alerting to new attacks but that has continued to improve. Avis collecté par et hébergé sur G2.com.

Arkose joue un rôle essentiel dans la protection de Dropbox contre les attaques mais, plus important encore, joue un rôle critique dans notre expérience client. Le service est fiable et évolutif et a considérablement amélioré sa latence. Ce que je respecte le plus dans notre partenariat, c'est qu'ils sont là pour résoudre les problèmes avec vous lorsque vous en avez besoin. Ils ont travaillé en étroite collaboration avec nous pour résoudre une erreur que nous pensions initialement liée à Arkose mais qui s'est avérée être de notre côté. Il est facile de fournir une bonne expérience lorsque tout va bien, mais ce qui fait la différence, c'est d'être présent lorsque les choses tournent mal. Arkose n'a pas laissé tomber, et grâce à cela, nous offrons une bien meilleure expérience maintenant. J'espère qu'ils maintiendront cette qualité à mesure qu'ils grandissent. Avis collecté par et hébergé sur G2.com.

Je pense qu'Arkose doit encore améliorer la surveillance d'une manière plus avancée que leur tableau de bord de disponibilité. Par exemple, j'attends avec impatience un point de terminaison API qui offre une surveillance en temps réel et la capacité de configurer vos alertes. Avis collecté par et hébergé sur G2.com.

I have been impressed by their level of support for our organization. The Arkose team has been responsive, professional and always willing to assist. Additionally, their analysts are available to dig into the collected data and make recommendations. Avis collecté par et hébergé sur G2.com.

Nothing. My team has been happy with the product and level of service we have received. Avis collecté par et hébergé sur G2.com.

The combination of their account management, product and SOC teams with the solution capabilities is a highly effective solution to mix into your risk controls. Their focus on customer engagement and satisfaction is high-bar setting among vendors we use. Truly a customer-focused team in both accessibility and genuine action to make sure their solution is highly utilized and effective.

For the vendor options in their space, I consider Arkose the top choice for the reasons above and their commitment to evolving their product and customer service to the always fast-moving risk control space. Avis collecté par et hébergé sur G2.com.

Depending on the rules configured, some require more frequent data provider updates to remain 100% effective. Also, the dashboard is capable, but it could provide more self-service analysis features. Both items they already plan to address in their near-term roadmap. Avis collecté par et hébergé sur G2.com.

Arkose Labs provided an easy mechanism to integrate with their solution and were very helpful with our rollout. They were able to make quick changes to their infrastructure when we requested it to speed up our implementation and provide us real-time logging to help deliver better device and attacker intelligence. We have been able to use Arkose Labs to prevent credential testing as well as spam account creations. Avis collecté par et hébergé sur G2.com.

There is still a bit of latency when it comes to doing synchronous events, which needs to be improved. It is also a pricy solution, and it is hard to quickly establish the ROI for this unless the right humans are involved in the process, which might make it hard for companies that are smaller to procure this solution. Avis collecté par et hébergé sur G2.com.

Du point de vue d'un chef de projet, Arkose offre un excellent service client, répondant rapidement à mes demandes et questions. Chaque personne avec qui j'ai interagi a été professionnelle, compétente et serviable. Travailler avec Arkose a été une expérience de collaboration positive. Avis collecté par et hébergé sur G2.com.

Je n'aime rien mais j'aimerais voir des rapports plus réguliers. Avis collecté par et hébergé sur G2.com.

The puzzles presented in the event of suspicion are more humanly easier to read. Arkose provides a comprehensive console to monitor activity on integrated sites. The monitors are highly visual, with quick views of issues as they are detected. Support is great and highly responsive/knowledgeable. Avis collecté par et hébergé sur G2.com.

It can be challenging to read the results of the monitors if more detailed view is required. Usually, this involves reaching out to Arkose support for assistance (which isn't difficult). Avis collecté par et hébergé sur G2.com.

Users are challenged based on a machine learning model and which optimizes did fraud prevention and reduces friction. Avis collecté par et hébergé sur G2.com.

It requires front end integration. In some cases the apis are called directly and Arkose requires front end integration. Avis collecté par et hébergé sur G2.com.

La meilleure chose à propos d'Arkose est l'expérience utilisateur simple et conviviale qu'il offre aux utilisateurs authentiques qui peuvent être catégorisés comme des fraudes potentielles. Je n'ai pas vu une expérience plus "amusante" dans aucune des autres options de CAPTCHA. Avis collecté par et hébergé sur G2.com.

Les tableaux de bord et les rapports proposés par Arkose Labs laissent encore beaucoup à désirer. Il n'est pas très facile d'évaluer un simple entonnoir de clics, réussites, échecs, et la catégorisation de chaque élément en fonction du pays IP ou du type de menace. Alors qu'un simple fichier téléchargeable aiderait à démontrer l'impact d'Arkose, ce que nous avons est un graphique plutôt déroutant. Avis collecté par et hébergé sur G2.com.