Has anyone ever had success in cancelling before implementation?

We initially signed up because we though they offered Anchor General for WA state, now we find out in the initial training that they do not. This was our ONLY reason for signing up, so naturally I email our rep to cancel and now find out that we can not cancel by any means and are being held to our 4 year contact, even though we have not completed training or even installed the software? LOOKING FOR ANY HELP OR RECCOMENDATIONS, ANYTHING IS APPRECIATED!