25 Trending IT Operations Management Statistics

Companies nowadays are looking for single platform solutions for every task. 

Automating processes is a proven way of increasing productivity and moving forward to new implementations of operation. IT operations similarly are being moved to management software where complex tasks are handled with ease. With the help of IT operations management software, it’s easy for a department to get remote access, stay secure even after being accessed by multiple users, timely updates, etc.

Organizations have widely moved to IT operations management software or platforms for efficient workflow. We have put down very interesting statistics from the industry to show how the trend is going to be in the coming years.

IT operations management statistics 

We’ve compiled key statistics to elaborate on the ongoing transformations in IT operations management.

• The global IT operations and service management market is expected to grow 7.5% by 2025.
• The IT infrastructure and services will reach $35.98 billion by 2025. IT operation teams use the software to monitor behaviors in operations.
• The IT operations analytics market is predicted to grow up to $19.84 billion in 2022.
• 14.8% CAGR is the increase in demand for Cloud-based IT operations service has seen a demand of 14.8% CAGR with the adoption of big data and the Internet of Things (IoT), flexible pricing of subscription models, and easy deployment.

• 50% of all IT spendings will go toward digital transformation and innovation by 2023, this is a good growth of 27% from the year 2018.
• 70% of enterprises will start switching to cloud computing from public and private clouds by 2022. Putting forward multi/hybrid-cloud management technologies and software.
• 2/3rd of enterprises will be larger software builders with daily code deployment, with over 90% of apps being cloud-based.
• By 2023, cloud-native approaches will be the popular method for development and deployment for over 500 million apps and services. 
• 90% of new enterprise apps will be artificial intelligence-enabled by 2025, making apps smarter and dynamic.
• Server/Systems administration roles in IT operations face a 43% skill shortage and a 41% operational roles shortage in DevOps.

IT operations employee statistics

Newer technologies like machine learning, artificial intelligence, big data, IoT are considered by many companies as part of their growth plan. Also, a shift to cloud-based IT infrastructure using cloud computing is seen in the industry. Looking at the predictive growth in IT operations, companies are implementing initiatives like agile employee training and visualization of root causes of issues to improve workflows.

• 38.4% of companies whose consumers face digital issues take 30+ min of downtime in solving IT-related issues.

• After the rise in digital transformation, capacity planning is more difficult according to 39.5% of more than 300 IT personnel in DevOps.
• Learning data management, new technologies, and managing more tools have exponentially increased after IT operations digitization has increased.
• 35% increase in IT service ticket management was marked in 2020. A rise of only between 3% and 5% was seen in the pre-pandemic scenarios.
• 76% of respondents believe that productivity among IT operations teams depends on the complexity of the IT landscape.
• 83% of organizations have proactive IT operations implemented.
• ‘Software-defined data center' (SDDC) is known to 10% of senior IT professionals. This number is gradually increasing YoY.
• 81% of IT operations teams prefer building their SDDC on a VMware virtualization stack. Microsoft Azure stack and other open-source tools are preferred by the rest of the market.
• 19% of organizations during their digital transformation strategy include modernization IT operations.
• 55% of organizations deployed modern IT operations technologies to improve customer satisfaction.
• 68% of the IT professionals surveyed reported that IT environments are significantly more complex than they were only two years back.

Efficient workflows with digital transformation 

IT operations help simplify complex functionalities, automate real-time operations data, and improve overall growth metrics in companies. Adopting new technologies in the IT operations sector is the right choice for businesses along with overcoming skill shortages.

Curious about technologies related to IT operations? Learn more about cloud computing software.