Discusiones de Customer Experience Management

Desk360 offers multi-user capability and lets users to create different groups/teams for specific assignments. For example, when you can create a WhatsApp group and add your customer representatives inside this group, they will only answer to the messages coming from WhatsApp channel.

Let's say, a buyer decide to use Desk360, what comes next? Do you provide support for integration process or just send some documentation links and allow buyers to do all on their own?