El proceso de configuración ha sido relativamente fácil y prácticamente plug and play, aparte de los recursos lingüísticos, que sí requieren un poco de esfuerzo de nuestra parte (como se esperaba). Los resultados han sido realmente buenos con una disminución significativa en los casos pendientes y sin disminución en la calidad.

To preface - I think Unbabel as a company and a product has the best of intentions, and would probably work well for a large majority of use cases. Its support translation tool (integrated into Zendesk ticketing) is second to none, and works almost flawlessly, delivering pretty solid translations quickly - our agents had no trouble adjusting to using it and incorporating it into our standard workflows. The concept of varying "pipelines" of translation quality, dependent on cost, it a good one also - and it is very clearly outlined as to how it works when you onboard. The customised portal that Unbabel offers is a reasonable manner of tracking workflow, although could be improved. On an implementation level, the team you are assigned is incredibly friendly and are (in most cases) very responsive and able to solve issues that arise along the way. Weekly syncs are useful and where they are not available to support, their own support team is there offering technical expertise promptly and effectively.

Tengo una gran experiencia desde la discusión de negocios hasta el soporte posterior. Los gerentes de cuenta, desarrolladores y equipos de atención al cliente son ingeniosos y muy receptivos a mis solicitudes. Estoy muy contento con los servicios y su profesionalismo.