Como administrador de TI, soy el primer contacto del usuario para soporte. Gracias al diseño sencillo y lógico, generalmente puedo responder la mayoría de las preguntas, aunque técnicamente no soy un usuario. Cuando tengo preguntas, el equipo de soporte de Total ETO es incomparable. Trato con una variedad de productos de software, pero ninguno se acerca a proporcionar el servicio que ofrece el equipo de Total ETO. Es realmente un placer trabajar con ellos.

TotalETO gives an astonishing value proposition. The flow of projects through the software is highly logical and easy to follow. Reporting of blended costs is an extremely valuable tool to give management real time information about how a project is trending. Product support and customization support is the best I have ever experienced. TotalETO is fully committed to their product and their customers. We feel we have a valued voice in helping the product continue to evolve over time.

We have been with this platform since 2006 after coming from a system developed in the 90’s. Questica/Total ETO was the solution we needed. Excellent integration with the design tools we use day to day. Easy to learn interface and outstanding customer support. If the system doesn’t have a feature available we’ve been able to work directly with their development team to add customizations, with extremely quick turnarounds. They also listen very closely to their users when planning new releases many of our requests have become new features in the next release. We can’t say enough about the relationships we have fostered working with this company.