Before I implemented GLPI, I find and tested others opensources and cloud ITSM software based on requirements of my organization. Finally I found GLPI and implemented on-premise by hosting own server Because it is ease of implemention, ease of use, powerful features and a lots of features. Moreover, there is market place for plug-in integration. It is really nice and helful for me. In addtional, GLPI is not only support IT helpdesk, but it is also included IT asset management, finacial management, project and change management on unpaid version(it totally FREE).

Podemos recoger y cerrar un ticket utilizando la acción, podemos cambiar un Departamento, ubicación, categoría, en el panel de control, podemos agregar un turno de TI con número de teléfono.

Fácil de implementar, muy fácil características ricas, casi todo lo que necesito está en GLPI facilidad de uso Frecuencia de uso. Facilidad de integración con BOT de telegram, inicio de sesión por correo electrónico.