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SymTrain

Mostrar desglose de calificaciones
4.9 de 5 estrellas
15 reseñas
  • Perfiles de 1
  • Categorías de 2
Calificación promedio de estrellas
4.9
Atendiendo a clientes desde
2018

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SymTrain Reviews

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PR
Paul R.
02/13/2025
Revisor validado
Fuente de la revisión: Orgánico

Reducing the Ramp Up Time to Competency for Customer Service Agents

|Symtrain
There are four huge upsides: 1. New hire process and soft skills training to augment instructor led training 2. Eliminates the need for in class role play exercises 3. Boost training when an area of opportunity is identifies. 4. Easy integration.
EM
Emmy M.
08/15/2024
Revisor validado
Fuente de la revisión: Orgánico

Our business is seeing the value of Symtrain

|Symtrain
As a business, we've seen improments in all our key metrics post taking Symtrian. Our customer service agents like using Symtrain - here are some of the conmments received when surveyed. "l feel the training is very helpful when working with the customers" "It was very helpful to the process. I learned things about navigation that I didn't already know as a tenured agent. " "l love the Symtrain and still stand by the fact that I wish I had it when I was a new hire!!!"
MV
Maria V.
08/14/2024
Revisor validado
Usuario actual verificado
Fuente de la revisión: Orgánico
Traducido Usando IA

Entrenamiento revolucionario

|Symtrain
SymTrain ha transformado por completo la forma en que abordo mi trabajo. Lo que más me gusta de SymTrain es lo personalizado que se siente el entrenamiento. El coaching de IA se adapta a mis fortalezas y áreas donde necesito mejorar, haciendo que las sesiones sean realmente efectivas. Las simulaciones son increíblemente realistas, dándome mucha práctica antes de manejar interacciones humanas reales.

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HQ Location:
Alpharetta, US

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@symtrain

What is SymTrain?

SymTrain automates agent training and coaching by simulating customer conversations for contact center agents. Our AI-powered platform simulates real-world interactions, allowing agents to practice for — instead of on — customer conversations. SymTrain can save a 10k seat contact center upwards of $60k A DAY! We benchmark and measure agent proficiency in 3 dimensions: soft-skills (like tone, empathy, etc.), application navigation, and conversation content. This helps businesses streamline pre-hire assessments, accelerate training and on-boarding, and automate coaching exercises — at scale, with no integrations required. Shorten your speed to proficiency by 50% and start improving agent behaviors in as little as weeks with SymTrain.

Details

Año de fundación
2018