Estaba buscando una herramienta sencilla para crear un centro de ayuda para los clientes y compartir con ellos mi hoja de ruta del producto. Todas las demás herramientas eran tan limitadas en su versión inicial, solo sleekplan ofrece una cuenta gratuita. Además, su servicio al cliente es perfecto.

Finalmente un producto que integra Wordpress con Single-Sign-On. Así que mis usuarios (con sesión iniciada) no necesitan registrarse en un tercer software cuando dan una retroalimentación o quieren votar en una solicitud de función.

The simplicity of it. I was able to quickly set up a feature request widget for my website that was highly customised to my business within a few minutes. The whole process was very smooth as the UI was initutive and load times were fast. Once set up, the widget helps me collect feedback from my users and provides them with a way to vote on the features they want the most. This significantly simplifies things for my team, as we essentially let the users decide what features to release next. The tool even gives us reminders. The tool also enables two-way interaction via the roadmap and changelog feature, which allows us to keep our users in the loop. This does wonders for building up a strong customer relationship. Some other features I found very useful include allowing users to vote without having to log in, and the dashboard which lets me see how the users interact with the widget.