Rezolve.ai helped us give users the guidance and tools to help them resolve day to day issues themselves 24/7. This in turn allowed IT support time to focus on more complex and time consuming issues. The ease of the admin console in creating and updating our knowledge base as well as the dashboard which gives real time monitoring. Another great aspect, is the supervised learning, where we can quickly identify knowlege gaps and address them. We can then notify users, that the Bot has been trained with this new information. The multiplatform access from, web, mobile and teams gives users the flexibility to access via their preferred channel. Rezolve's customer service is top notch in responding and providing support when requested. When ever a new feature was requested it was quickly implemented.

I have worked with many Helpdesk software products over my 20 plus years, and this product is the only one that has taken a lot of the day-to-day common issues/tickets off our backs. If you work on a helpdesk team, you know you get those common questions that only take a few minutes to answer or redirect to the correct team, but they do take time away from your day to deal with. Wouldn’t it be nice if you had someone on your team that automatically answers those issues without involving the rest of your team? This product does that! It is an A.I. that will be your helpdesk level 1 person. He/She/it will be the first “person” people contact to work their issue. There is some frontend work in training your new employee (we named our A. I. Ava), but after a few months of training the A.I., you will suddenly have that time to work on those new projects that have been waiting too long. When we obtained this tool, I was the technician in charge of implementation/training the A.I. We have a limited staff of general IT technicians, and we also are the helpdesk staff so, a lot of things fell on our plate. Many projects were piling up. I was skeptical that it would help, but I stuck it out and did the work to get the A.I. up and educated. And it paid off!! Phone calls and tickets to the helpdesk have dropped dramatically! And what about a software purveyor that you can contact directly to fix or customize the product without waiting for the next release in a year or three. These guys and gals are on top of it and will fix an issue in a day and if we ask for a change, it happens. And they are constantly making updates to the interface to speed and shortcut ticket times (clicks to fill out a ticket and resolve it). I still stay on top of the A.I. to educate her on any new issue, but even that takes very little of my time these days. Thank you, Actionable Scienc

El equipo de incorporación ha sido diferente a cualquier equipo de instalación de software que haya experimentado. Su respuesta a preguntas y solicitudes es increíblemente rápida. Con un presupuesto que se reduce constantemente y la falta de recursos, tener a Rezolve.ai como el primer nivel de soporte para responder a las preguntas fáciles limitará la cantidad de tiempo que mis empleados dedican a atender esas solicitudes.