The Conversational AI aspects of the product are great. Inability to understand our employee conversations was the risk we were mitigating as we started to slowly roll it out, however, once we saw how reliably the bot would understand the intent and the context, we scaled out to the entire organization in a matter of weeks. With the extensibility of the product across the application ecosystem like Service now and its message API, we are uncovering new use cases that facilitate our underpinning strategy - " The Right Information to the Right Person, Taking Right Action at the Right time". With our focus on data analytics to drive insights, the product has helped us solve reverse "Machine to employee" initiated interactions helping remove man in the middle. As a result, we are able to optimize our support staffing while reaching a scale that was earlier not afforded. Measuring IT Service desk success by measuring merely the SLA's delivered against the count of tickets reported in my opinion remains a low measurement baseline for technology support success. The employees typically won't call in if they don't have to and as a result a typical organization has what i call "Latent demand" - employees don't like waiting in a call queue unless it is last resort. Moveworks, for us facilitated a no-wait engagement model with state of art conversational AI we could rely on to gather employee intent helping open up doors for the latent demand backed by analytics to uncover aspects of Technology support issues users wont typically report on. While driving high resolution rate and meeting our employees within the most prestigious real estate in the Hybrid world - MS Teams, it has been a perfect fit within our eco-system that also enables for us proactive operational insights and now a good engagement model for "Just in Time" action and employee engagement

La capacidad de tener una gran asociación con Moveworks y trabajar juntos para proporcionar soluciones rápidas y repetibles a nuestros empleados de atención médica.

Moveworks en nuestra instalación tiene una interfaz muy simple y crea una forma mucho más directa de interactuar con los tickets en lugar de la interfaz de usuario de ServiceNow.