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Kapture CX

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4.4 de 5 estrellas
155 reseñas
  • Perfiles de 1
  • Categorías de 12
Calificación promedio de estrellas
4.4
Atendiendo a clientes desde
2011
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Kapture CX Reviews

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2
Zainulabdin Saluddin S.
ZS
Zainulabdin Saluddin S.
01/28/2025
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Fuente de la revisión: Invitación de Vendedor
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Kapture Advantages

|Kapture CX
It helps to creat the complait ticket faster and save a lot of time. It is linked with tellephant so its the best way to connect to the customer on chat. Multiple options lLink waiting, Quead, Resolved so that we can easily follow up the case. Getting the everday to months score.
Shikhar S.
SS
Shikhar S.
01/26/2025
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Fuente de la revisión: Invitación de Vendedor
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Comprehensive & user friendly CX platform for diverse needs

|Kapture CX
The platform is crisp, clear, and highly user-friendly, which makes it easy to access and navigate. One of its standout features is its customizability, which allows teams to resolve issues efficiently. It also facilitates seamless team communication with concise, relevant information, helping to improve productivity and collaboration via side conversations. We've also been using their chatbot and help center features that have been helping keep repetitive inquiries at bay. Supoort from there team is also good
PS
Pankaj S.
01/23/2025
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Fuente de la revisión: Invitación de Vendedor
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Budget-friendly CX solution for your needs across all channels

|Kapture CX
In one word, Kapture- the product & the people are very customer friendly. The UI is very easy to understand and navigate. Working on individual tickets with Kapture is very easy compared to the previous CX products that I have used, be it small CRM ticketing platforms or the giants. One of the key criteria for selection internally for us was that the platform needed to be easy to use, especally for the new agtents. And Kapture succeeds at that.

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HQ Location:
Bangalore

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@KaptureCX

What is Kapture CX?

Kapture CX is an Enterprise-grade vSaaS customer experience automation platform with a deep focus on customer support. Kapture CX adapts to evolving customer expectations and transforms good customer experiences to great ones. Kapture’s teams and technology are built ground up with a core focus on “the customer”. Built around hyper-personalization, Kapture CX brings context and intelligence to every resolution while keeping it extremely personalized making every customer feel valued. With expertise in four key industry verticals: Retail (offline + ecommerce), BFSI, Travel, and Consumer durables (consumer goods and appliances), Kapture CX today is helping 1000+ businesses in 16 countries create wonderful customer experiences and empowers them at scale.

Details

Año de fundación
2011