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Kapture CX

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4.4 de 5 estrellas
156 reseñas
  • Perfiles de 1
  • Categorías de 12
Calificación promedio de estrellas
4.4
Atendiendo a clientes desde
2011
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Kapture CX Reviews

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Pankaj S.
01/23/2025
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Fuente de la revisión: Invitación de Vendedor
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Budget-friendly CX solution for your needs across all channels

|Kapture CX
In one word, Kapture- the product & the people are very customer friendly. The UI is very easy to understand and navigate. Working on individual tickets with Kapture is very easy compared to the previous CX products that I have used, be it small CRM ticketing platforms or the giants. One of the key criteria for selection internally for us was that the platform needed to be easy to use, especally for the new agtents. And Kapture succeeds at that.
Jasvinder J.
JJ
Jasvinder J.
01/22/2025
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Fuente de la revisión: Invitación de Vendedor
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Scalable solution that caters to the needs of customers from all global markets

|Kapture CX
Kapture was a standout vendor for us due to the feature rich platform and the willingness of the team to customize per our unique needs. The onboarding process was structured, and the team was committed to aligning with our pace, which is crucial when dealing with both mature and developing markets. Their support during the pilot phase and the flexibility to scale up made the implementation process seamless. The team’s responsiveness and the structured blueprint provided a clear roadmap for deployment.
Sandeep K.
SK
Sandeep K.
01/22/2025
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HQ Location:
Bangalore

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@KaptureCX

What is Kapture CX?

Kapture CX is an Enterprise-grade vSaaS customer experience automation platform with a deep focus on customer support. Kapture CX adapts to evolving customer expectations and transforms good customer experiences to great ones. Kapture’s teams and technology are built ground up with a core focus on “the customer”. Built around hyper-personalization, Kapture CX brings context and intelligence to every resolution while keeping it extremely personalized making every customer feel valued. With expertise in four key industry verticals: Retail (offline + ecommerce), BFSI, Travel, and Consumer durables (consumer goods and appliances), Kapture CX today is helping 1000+ businesses in 16 countries create wonderful customer experiences and empowers them at scale.

Details

Año de fundación
2011