La capacidad de extraer objetos directamente de ServiceNow, para permitirnos construir una vista de nuestro panorama que se actualiza cuando cambian los ciclos de vida, cambian las relaciones, etc.

It's natively build on the ServiceNow platform, it uses ServiceNow tables and it is able to connect to all items within ServiceNow. This makes it very powerful. Most other diagram tools on the market are standalone, you draw your diagram once and there it is. there is no way of keeping it updated in an automated way, which is very well possible with the Designer.

We buy it in order to replace visio. That's works fine. We like the ability of this product to request the tables of service now. We like the possibility of all the user of servicenow to use it.