Proactive, solution-oriented, friendly. Machines can all be within a fraction of each other's performance, but it is the people that make a place shine. I have websites older than WPMU and have hosted everywhere from solar-powered boutiques to AWS instances. Everything else being equal, service always makes the difference. But at WPMU it is not equal. I subscribed to their plug-in suite and even though I had my sites spread out through several hosts, it made my life much more manageable. Sucess there led me to investigate their hosting services. I am in the process of moving 10 sites (4 client, 6 mine) ranging from real estate, home rental, and teaching sites, to ecommerce. Their support in archival mail migration (they have an app for that) and overnight site relocation (via FTP) makes a scary road very well lit.

The Live Chat support is fantastic. They usually go above and beyond to assist in more complex matters. The only support I have experience that has rivaled this was with WP Engine's Enterprise plans, but WPMU DEV is a considerably cheaper alternative with a more rounded and always expanding service offering.

Para una persona no técnica como yo que trabaja con sitios web, el equipo de WPMU ha sido útil con todo, desde clonar sitios hasta ayudarme a solucionar problemas de DNS.