Product Avatar Image

GrooveHQ

Mostrar desglose de calificaciones
192 reseñas
  • Perfiles de 1
  • Categorías de 3
Calificación promedio de estrellas
4.6
Atendiendo a clientes desde
2011
Profile Type
Category

All Profiles

Profile Filters
Profile Type
Category

Profile Name

Star Rating

156
27
7
2
1

GrooveHQ Reviews

Review Filters
Profile Name
Star Rating
156
27
7
2
1
Cameron K.
CK
Cameron K.
Sales Development Manager at Formstack
08/11/2017
Revisor validado
Usuario actual verificado
Fuente de la revisión: Invitación de G2
Revisión incentivada
Traducido Usando IA

El software de soporte no es solo para agentes de soporte.

Groove permite una interfaz limpia, simple y útil que asegura que nuestros usuarios finales sean escuchados y que se recopile su opinión. La capacidad de asignar miembros del equipo a solicitudes es muy útil, especialmente para las relaciones con los clientes, ya que a menudo un miembro del equipo de soporte asignará un ticket a un Gerente de Éxito del Programa, ya que las preguntas pueden ser más relacionales que técnicas.
Matt C.
MC
Matt C.
Software Developer
07/14/2017
Revisor validado
Usuario actual verificado
Fuente de la revisión: Invitación de G2
Revisión incentivada

Decent for what it does, but not the best.

I like that I can receive emails, assign them to team members, add notes and send emails all from one account. The canned replies are also a great feature.
Nicky R.
NR
Nicky R.
Director of Client Amazement at Showcase Workshop
07/09/2017
Revisor validado
Usuario actual verificado
Fuente de la revisión: Invitación de G2
Revisión incentivada

Lightweight support that makes sense

Multiple ways of interacting with the system (web-based desktop app, via email, Slack integration) makes sense for modern fast-paced SaaS support. The ability to add private notes, manage a team, and maintain a knowledge base all help too. It's quick and easy to merge tickets, which is incredibly useful when customers send a follow-up question. Support for their own product is fast and friendly; I have had responses direct from the founder himself on occasion which makes me feel like the product is really being looked after. The interface is clean and sensible; maybe slightly dated in appearance, but it works.

About

Contact

HQ Location:
Newport, RI

Social

@Groove

What is GrooveHQ?

Welcome to Groove – where we're committed to reshaping customer service for the better. We believe in the transformative power of good software, designed to tackle the challenges of inefficient support operations head-on. Groove is crafted to be the antidote to bad customer service, empowering small businesses with intuitive workflows, streamlined communication, and a suite of features aimed at delivering exceptional experiences. Say farewell to clunky interfaces and inefficient processes – with Groove, you'll discover a platform that prioritizes simplicity and effectiveness. Our mission is clear: to provide businesses with the tools they need to thrive in a customer-centric world. Join us in our journey to redefine customer service. With Groove, exceptional support isn't just a possibility – it's our promise.

Details

Año de fundación
2011