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GrooveHQ

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192 reseñas
  • Perfiles de 1
  • Categorías de 3
Calificación promedio de estrellas
4.6
Atendiendo a clientes desde
2011
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GrooveHQ Reviews

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Antonia S.
AS
Antonia S.
Customer Success Analyst at Hubbub Fundraising
03/22/2018
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Fuente de la revisión: Invitación de G2
Revisión incentivada

Groove Review

Farely ease to use, having all the CS tickets in one place. I am currently testing the new Beta version that looks amazing so looking forward for the official launch,
EB
Elissa B.
03/06/2018
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Fuente de la revisión: Invitación de Vendedor

Simple, straightforward ticketing system

Groove was incredibly easy to use. Unlike some of the other software we tried, Groove wasn't bloated with dozens of features we'd never use. As a small/medium sized company, Groove's ticket inbox and Knowledge Base worked well. Multiple members of the support team were able to assign tickets, leave notes, change ticket status, etc. Plus, I love being able to merge tickets and see customer info on the sidebar. Makes it hard to go back to regular email.
Paul S.
PS
Paul S.
Co-Founder at Wheelio Products Inc - Authorized Distributors of Briotech Disinfectant for Transportation
01/26/2018
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Fuente de la revisión: Orgánico
Traducido Usando IA

Sistema de emisión de tickets para clientes fácil de configurar con una experiencia de usuario final superior.

Apreciamos la simplicidad, la facilidad de configuración y la experiencia que nuestros clientes tienen al usar Groove. Otros servicios que hemos investigado pueden tener una funcionalidad decente a un buen precio, pero cuando lo probamos desde la perspectiva del cliente, no se sintió como una buena solución. Otras empresas requieren demasiados pasos. Groove es tan fácil como enviar un correo electrónico.

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HQ Location:
Newport, RI

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@Groove

What is GrooveHQ?

Welcome to Groove – where we're committed to reshaping customer service for the better. We believe in the transformative power of good software, designed to tackle the challenges of inefficient support operations head-on. Groove is crafted to be the antidote to bad customer service, empowering small businesses with intuitive workflows, streamlined communication, and a suite of features aimed at delivering exceptional experiences. Say farewell to clunky interfaces and inefficient processes – with Groove, you'll discover a platform that prioritizes simplicity and effectiveness. Our mission is clear: to provide businesses with the tools they need to thrive in a customer-centric world. Join us in our journey to redefine customer service. With Groove, exceptional support isn't just a possibility – it's our promise.

Details

Año de fundación
2011