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GrooveHQ

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192 reseñas
  • Perfiles de 1
  • Categorías de 3
Calificación promedio de estrellas
4.6
Atendiendo a clientes desde
2011
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GrooveHQ Reviews

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156
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1
RW
Ryan W.
11/04/2022
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Fuente de la revisión: Orgánico

Great help desk tool for our medium sized business!

The Groove platform is very clean and easy to use. It allows our customer service team to tend to inbound inquiries quickly and efficiently. The chat feature on our website is provided by Groove and works nicely with no issues. The features to where we can reassign tickets and communicate with teammates within Groove is superb! The very few times I have had to reach out to Groove customer support, they have been quick to respond and very helpful!
Alexander B.
AB
Alexander B.
11/04/2022
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Usuario actual verificado
Fuente de la revisión: Orgánico
Traducido Usando IA

Me encanta trabajar con groove y nunca tengo problemas con él.

Incluso si tengo un problema, tienen un excelente servicio al cliente y el problema se resuelve muy rápido.
Kristian N.
KN
Kristian N.
11/04/2022
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Usuario actual verificado
Fuente de la revisión: Orgánico

A great tool for collabrationg and keeping track of support and other shared emails

I like the inclusion of the note & mention functions in GrooveHQ; it helps us keep track and assign tasks to colleges that might not be regularly checking GrooveHQ.

About

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HQ Location:
Newport, RI

Social

@Groove

What is GrooveHQ?

Welcome to Groove – where we're committed to reshaping customer service for the better. We believe in the transformative power of good software, designed to tackle the challenges of inefficient support operations head-on. Groove is crafted to be the antidote to bad customer service, empowering small businesses with intuitive workflows, streamlined communication, and a suite of features aimed at delivering exceptional experiences. Say farewell to clunky interfaces and inefficient processes – with Groove, you'll discover a platform that prioritizes simplicity and effectiveness. Our mission is clear: to provide businesses with the tools they need to thrive in a customer-centric world. Join us in our journey to redefine customer service. With Groove, exceptional support isn't just a possibility – it's our promise.

Details

Año de fundación
2011