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GrooveHQ

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192 reseñas
  • Perfiles de 1
  • Categorías de 3
Calificación promedio de estrellas
4.6
Atendiendo a clientes desde
2011
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GrooveHQ Reviews

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Profile Name
Star Rating
156
27
7
2
1
LS
LaToya S.
02/01/2023
Revisor validado
Usuario actual verificado
Fuente de la revisión: Orgánico

Took a while but finally in the Groove.

The most helpful feature of Groove for my role at work is the visibility it provides for insights about our customers. In one place I can have access to previous conversations, chat insights, and browser history. The collaboration tools are a bonus; having the ability in the app to @ mention members of my team while having hidden notes to summarize communication has been vital to have a quick glance at previous conversations. The new option of Chat and the plug-in to merge our Instagram private mentions has assured we aren't missing communicating with our customers through all available channels.
Olvin A.
OA
Olvin A.
01/31/2023
Revisor validado
Usuario actual verificado
Fuente de la revisión: Orgánico
Traducido Usando IA

Mi opinión

El más útil de groove es el beneficio de mantenerte informado sobre nuevas solicitudes. Te permite crear notas para comunicarte con los miembros del equipo. Para mí es uno de los mejores software.
Chuck S.
CS
Chuck S.
CTO & Cofounder at Amikumu Pty Ltd
01/26/2023
Revisor validado
Fuente de la revisión: Orgánico

About

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HQ Location:
Newport, RI

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@Groove

What is GrooveHQ?

Welcome to Groove – where we're committed to reshaping customer service for the better. We believe in the transformative power of good software, designed to tackle the challenges of inefficient support operations head-on. Groove is crafted to be the antidote to bad customer service, empowering small businesses with intuitive workflows, streamlined communication, and a suite of features aimed at delivering exceptional experiences. Say farewell to clunky interfaces and inefficient processes – with Groove, you'll discover a platform that prioritizes simplicity and effectiveness. Our mission is clear: to provide businesses with the tools they need to thrive in a customer-centric world. Join us in our journey to redefine customer service. With Groove, exceptional support isn't just a possibility – it's our promise.

Details

Año de fundación
2011