Fuse is a very customization-friendly program. Meaning that 80% of the program is build to fit your needs as a company, from everything to payroll, reports, page/profile set-up, on-boarding, open enrollment, etc. Pulling reports is a breeze, mass editing, tracking hours, adding employees into the system( both one at a time and mass amounts of employees uploaded into the system). Besides one customer service rep, their team is great and easy to work with and fun!

El apoyo para los clientes es insuperable. Viniendo de ADP y su terrible servicio, Fuse es un soplo de aire fresco. Tengo un número de teléfono para llamar y/o una dirección de correo electrónico para enviar. Me comunico con ellos y ellos se comunican conmigo de múltiples maneras. Es rápido y fácil ponerse en contacto con el soporte. Y son serviciales. Siempre hablo con las mismas pocas personas y están familiarizadas con nuestra empresa y su configuración de nómina. También me encanta la generación de informes. Incluso si solo tengo una pregunta simple, puedo modificar, ordenar o crear un informe en segundos para obtener la respuesta.

Customer Service: I can't say enough about the customer service. The team of professionals are both knowledgeable and readily available to answer any questions thrown at them no matter how simple or complicated the issue. The Product: The product itself is very user friendly and provides the flexibility to manipulate reports in several formats. There are several preset reports and/or you can create your own.