Decagon has been awesome to work with. The ability for them to adapt to our constantly changing product has made them the perfect partner. They offer a wide variety of features that several different teams utilize. All of which are easy to implement and use.

Overall, Decagon has several competitive advantages that make this a stand out brand. Decagon has built a superior product that is easy to implement and use, with a highly knowledgable product team to help support customers. Our team has used Decagon on several teams, with various use cases. One thing that stands out with Decagon is that we are able to provide value to our users and partners immediatley with Decagon, regardless of how mature the chatbot is. It has become an integral tool to deflect, triage, route, and build relationships with our users, in one seemingly simple product.

1. Pace of iteration is extremely helpful. If we have any issues that are blocking us, the Decagon team is very quick to iterate and unblock us. 2. The team is really fun and engaging, receptive to feedback, and willing to ideate and troubleshoot different solutions when we hit roadblocks. 3. The QA feature is incredible, and having control over the inputs there is a game changer. 4. The overall self serve improvements over the last half have been SO helpful. Controlling different settings, tools, having an audit log for revision history. The commitment to self serve options is clear and as a non-technical operations person, it's significantly improved my workflow with each new tool we have access to. 5. The tools feature is a HUGE game changer for us, unlocking the ability to easily integrate more of our endpoints without requiring Decagon intervention.