I've been using Crisp for several years for our support, and this tool has completely transformed how we handle interactions with our users. At first, we implemented it only for web support (bugs, login issues, etc.), but I quickly realized its potential. So, I developed an additional layer that allows my entire team to use it, integrating a classification system with keywords. This helps us organize and track requests extremely efficiently. Now, it has become an essential daily tool for most of my team (and to be honest, it's sometimes a bit stressful too! 😊). The only reason it could be stressful is if they ever had a bug (which has never happened in the three years I've been using it) or if they decided to revise their pricing plans. What I love the most: An outstanding API: Their documentation is clear and complete, and the webhooks are a pleasure to use. Perfect customer support: Responsive, efficient, and always attentive. A tool accessible to everyone: Both for non-technical users and developers who want to leverage its full power. Easy integration with other tools: I’ve connected it with OpenAI, AWS (lambda, S3, Athena, Glue,...)… allowing us to automate many tasks and improve our workflow. The new AI and chatbot features are incredibly promising and open up even more possibilities! An unbeatable price-to-value ratio: Compared to tools like Zendesk or Freshdesk, Crisp offers an insane level of features and flexibility at a fraction of the price.

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L'ergonomie et la facilité d'usage, les nombreuses aides à la documentation, les fonctionnalités abouties