Es gratuito, de código abierto, bien respaldado por la comunidad de software y tiene requisitos mínimos de hardware.

With Bugzilla I was able to get the best from my development and from my projects. With no particular effort I was able to give roles, setup email notifications and prepare the workflow for my projects bug reportings.

I personally like the fact that it is web-based, free and has many options to help keep track of issues I find on my projects during testing. I used this tool in conjunction with another tool since we have customers that log issues as well.. Bugzilla provides me the ability to communicate with team-mates without setting up meetings and the ease of capturing, tracking and closing defects. Using this tool helps my customers enter their own issues and gives them peace of mind that they can directly communicate with us and not have to interrupt their day with unnecessary meetings or phone calls to inform us of issues. I also like that I can communicate back with our customers when the issues is resolved and closed to their satisfaction. The main reason our customers use the tool is it help reduce costs of buying other tools which can be expensive and not give the required features needed.