I use ScreenSteps to record the many hundreds of steps done for long, complex admin and upgrade processes of complex databases and core business system landscapes. Screen captures are incredibly fast, with no cut and paste required, one keyboard shortcut and a swipe of the mouse selects the image area and drops it into the document. Image annotations, document structuring, and text blocks are easily created. The toolkit is stripped down to the bare minimum for fast ramp-up and ease of use when you are tired and grumpy and things are going wrong. The annotation tools (boxes, arrows, and numbered dots!) allow me to build a detailed document with chapters and sections as I go through the procedure, with no need for subsequent reworking. When I finish the job, the document is ready for me to review to produce a condensed activity report, or to hand to the customer, complete with explanatory text and annotated screen captures (all created during billable time!) Customers love that I create these documents - they see it as evidence of a safe, methodical, risk-averse approach that is concerned with protecting their investment in their systems, and making ~them~ look good to their users. These documents are sometimes used by the customer's staff for self-education and auditing of my work, and very occasionally to confirm that the number of hours I bill is reasonable. I also use the ScreenSteps transcripts when something goes wrong partway through the process (usually around 4am on a Sunday.). I record absolutely every step including server logins (so I know which admin account I used) and every tiny pop-up so I can easily backtrack to find the cause of most problems. If you do server maintenance, you absolutely should use ScreenSteps to document everything you do for subsequent analysis in the event of "unexpected results". It will save you hours of forensic analysis and probably hours of unexpected downtime too. Use it to record what ~you~ will need to troubleshoot problems that arise in the future.

Lo que más me gusta de ScreenSteps es que hace que sea rápido y fácil crear documentación de productos consistente. Los autores no tienen que preocuparse por las fuentes, los colores y el espaciado de líneas, o por cómo formatear mejor los cuadros de texto. Y capturar, incorporar, anotar y actualizar capturas de pantalla es sencillo. Los autores pueden centrarse en compartir su conocimiento, no en formatearlo. El soporte de ScreenSteps también es excelente: el equipo conoce bien su trabajo y son muy receptivos.

Screensteps hace que la creación de artículos de la base de conocimientos sea simple y fácil. Entre otras características, la numeración automática de pasos y la capacidad de reorganizar y actualizar automáticamente la numeración es un gran ahorrador de tiempo.