I like how the advocate can self-serve! I also like how the system is set up

The platform provides an easy way to forecast, optimize, and schedule your workforce based off a large number of factors, it has pretty decent integration with a large number of ACD's and other applications. Support is generally fast when you need it.

The product has a nice GUI and the support staff are both prompt and knowledgable. It has all the features one needs for a complex contact center environment.