Ability to customise Mission Control and connect it with our own custom Salesforce objects and processes, which allowed to build a holistic view of what we do, improve reporting and collaboration of the teams.

I like how we can see the progress of a Project and manage time logs spent in a project task. And these are all doable within Salesforce. Their support is very responsive.

Good parts of MC: - ability to add in custom fields as suitable for us - significant flexibility in type of fields we can set up - great collection of documentation to help us along - noticeable feature improvements over time (some of which were on our requested list) - advanced project management features (which we're not taking full advantage of) - ability to change things (e.g. project title) without all links/associations breaking - ability to change field names without all links/associations breaking