Our experience with 3CLogic has been outstanding during our most recent acquisition and adjustment to our platform, largely due to the incredible support from the implementation team, especially Kamlesh and Morgan. From the very beginning, they took the time to understand our business needs and provided hands-on assistance throughout the entire rollout process. Morgan was instrumental in ensuring a smooth transition, offering detailed walkthroughs and best practices tailored to our environment. Morgan’s attention to detail and responsiveness made troubleshooting with Kamlesh and implementing adjustments effortless. Her proactive approach and clear communication helped us meet our timelines while ensuring our team was fully equipped to leverage the platform’s capabilities. Ela and the technical support team have been phenomenal as well. They are always kind, understanding, and everyone truly wants to help. I've never had a negative experience with any of the staff at 3cLogic. Beyond the implementation, 3CLogic has continued to provide top-tier support, making our call center operations more efficient and adaptable to our evolving needs.

3C Logic has been easy for our Staff to learn and from an Admin perspective, easy to maintain and support. The entire 3C Team has been excellent to work with and their Global Support Desk is amazing, responses are immediate and issues are solved in a timely manner.

Desde que implementamos la tecnología 3C Logic para nuestro Centro de Contacto, hemos recibido acompañamiento y apoyo continuo de su equipo de expertos. Desde la perspectiva del usuario, fue un cambio radical para nosotros, con todas las funciones disponibles y fáciles de usar para nuestro grupo de agentes. El hecho de que las configuraciones sean fáciles de actualizar y ajustar por nosotros mismos simplifica la gestión de nuestro centro de llamadas. Cada interacción que tenemos con 3C, ya sea con un Gerente de Éxito del Cliente o soporte técnico, se siente personalizada y responde a nuestras necesidades empresariales.