Reseñas de Zoho One

Zoho Desk offers a user-friendly interface with powerful automation features that streamline ticket management. The customizable workflows, SLA management, and multi-channel support make it easy to track and resolve customer queries efficiently. The integration with other Zoho apps and third-party tools is seamless, allowing for better collaboration and data syncing across platforms. Additionally, the pricing is competitive compared to other help desk solutions, making it a great value for businesses of all sizes. Reseña recopilada por y alojada en G2.com.

While Zoho Desk is packed with features, the initial setup and customization can be a bit overwhelming. Some advanced automation options require a learning curve, and the reporting tools, while functional, could be more intuitive. Additionally, the mobile app experience could be improved for better responsiveness and ease of use. Reseña recopilada por y alojada en G2.com.

I am still on trial, but our main requirement was to be able to use an Exchange Shared Mailbox as a support email to avoid creating a regular user. Out of many solutions we reviewed Zoho Desk was only one that provided this capability. Thanks to that client facing email is in our domain and we don't need to worry about message delivery or authentication.

Another thing that we liked are customizations - Zoho Desk allows to customize not only email addres or customer portal address (to be in the company domain), but also customize visualy customer portal to match company brand and website visual design. However, it could allow a little bit more - as in some cases not all bottons or elements can be fully customized. Reseña recopilada por y alojada en G2.com.

Customer portal visual customizations could allow a little bit more :)

Would love to see way to integrate with Clockify to automatically track time on tickets - I know Zoho has this option, but we're using Clockify as our main time tracking system to track time over all projects, not only support. Still need to explore other Zoho products - perhaps there's a way to use one of Zoho tools to track time globally. Reseña recopilada por y alojada en G2.com.

Zoho Expense is super easy to use on the go, especially with autoscan. Reimbursements for staff are easy to process and match with a couple of clicks, individual budgets are easy to setup and show users - ensuring everyone is on the same page. We have Expense integrated with Zoho Books, which is instantly synced and super easy to set up. Zoho is quick to respond and help out when we have any issues or feature requests. Reseña recopilada por y alojada en G2.com.

Some little details are missing or clunky when setting up automations and rules for different users. Reseña recopilada por y alojada en G2.com.

Zoho mail lets you create emails using a domain you already own, or buy off the domain from them first. A lot of other providers are available for this service, but we only use Zoho because of its cost effective pricing plans. Moreover, the UI is very simple and intuitive. Hence, we have chosen it over other providers! Reseña recopilada por y alojada en G2.com.

We would appreciate if there was a way to add files with larger sizes in attachments while sending mails, as the current limit is not enough for us. Therefore, we have to use cloud services to upload first, and attach the link in the mail. Just a bit too hard! Reseña recopilada por y alojada en G2.com.

I love that the zoho mail is free and has no ads at all. Although, my organization has provided my with the company email id for zoho. I also have my personal email ID's logged in via zoho. I like that the zoho has many more other workplace apps and integrations which are so much affordable then its competitors. Its very easy to use, implement at work in zoho and the UI is minimal and ad free like I said. Zoho mail is the first app I open everyday when I start my work. Reseña recopilada por y alojada en G2.com.

The customer support is slow, meaning their response times are slower than the other competitors. Integrations to third-party apps are minimal, while they have their own Zoho ecosystem, it is best to have some third-party apps integrations. Reseña recopilada por y alojada en G2.com.

The knowledge base feature is what I am most interested in as we already use a different ticketing system.

The knowledge base is really easy to use and very quick to implement and set up. Reseña recopilada por y alojada en G2.com.

The user guides can't be siloed without having to do user group administration. When we have a lot of customers who plan to use the platform, and we have multiple software platforms to document, not having siloed guides that aren't visible from one another is a downside.

The video content can only be uploaded via a URL. I need to have a 3rd party video host to host our video and then link the video to the guide. I also find this a bit of a downside as others have built-in Loom integration Reseña recopilada por y alojada en G2.com.

Finding candidates can often be a lengthy and complex process, but Zoho Recruit has made it more streamlined and organized. From candidate searches and process tracking to interview scheduling and the final hiring stage, everything is much easier to manage.

With Zoho Recruit's reporting tools, I can access a detailed list of all candidates registered on the company's job portal. This allows me to review their profiles, understand their experience, and select the best fit for the vacancy.

The platform's setup is straightforward, and the overall user experience is highly intuitive and efficient, providing excellent support to the recruitment process and helping maintain clear organization for every candidate. Reseña recopilada por y alojada en G2.com.

The filtering for each candidate is not complete for example the age that is so important to know there is no way to look for it and sometimes the candidate is good but age does not apply and I can see it until I enter the curriculum but not by search Reseña recopilada por y alojada en G2.com.

Me gusta que Zoho Inventory rastree mi inventario e integre con Zoho Books. Zoho Inventory también facilita la gestión del embalaje y el envío, al tiempo que proporciona actualizaciones a los clientes por correo electrónico a medida que cambia el estado. Reseña recopilada por y alojada en G2.com.

No me gusta que no haya paridad de funciones entre Books e Inventory. Hay muchas funciones que son gratuitas en Inventory pero no en Books, y funciones por las que pago en Books pero que no puedo usar en Inventory, lo que me obliga a pagar por ambos servicios solo para tener las mismas funciones en ambas aplicaciones. Para lo estrechamente integradas que están las diversas aplicaciones de Zoho, llamarlas "productos completamente separados" es una farsa. El soporte al cliente es moderadamente útil.

Tampoco me gusta que Zoho Inventory no rastree el estado de los envíos manuales. Reseña recopilada por y alojada en G2.com.

Zoho CRM es uno de los mejores sistemas CRM indios, con todas las características completas y facilidad de uso. Es fácil crear clientes potenciales en el sistema, se pueden monitorear todo tipo de detalles y rastrearlos. Todos los clientes potenciales pueden convertirse en tratos y también pueden marcarse en diferentes etapas de tratos como Negociación, discusión técnica o pérdida. Zoho CRM también ofrece análisis para mostrar una presentación gráfica de los detalles capturados a nivel de trato o nivel de cliente potencial. Se puede estudiar el rendimiento a partir de los gráficos técnicos y tomar decisiones necesarias. Reseña recopilada por y alojada en G2.com.

A veces, el equipo de atención al cliente parece menos capacitado y no puede entender la consulta en detalle. Reseña recopilada por y alojada en G2.com.

Zoho Social is very easy to use, even for beginners. I like how it helps manage all our social media accounts in one place. Scheduling posts, checking insights, and monitoring engagement is super simple. The team collaboration feature is also very helpful for planning content. It’s affordable and perfect for small businesses like ours. Reseña recopilada por y alojada en G2.com.

Sometimes the loading time is a bit slow, especially when switching between features. Also, adding some more advanced analytics and reporting tools would be great for better tracking performance. But overall, it’s still a great tool! Reseña recopilada por y alojada en G2.com.