Reseñas y detalles del producto de Welligent, Part of ContinuumCloud

Me gusta que el sistema sea fácil de usar. Actualmente no tenemos ningún personal que tenga problemas para usar Welligent. También me gustan mucho las actualizaciones recientes. Reseña recopilada por y alojada en G2.com.

Welligent es excelente cuando se trata de personalización, pero hay muchas cosas que queremos mejorar para nuestra agencia que Welligent no puede hacer. Por ejemplo, Welligent tardó más de un año en personalizar nuestro plan de tratamiento por el que pagamos, solo para que Welligent diera la vuelta e hiciera los cambios unilateralmente en todos los sistemas de todos modos. Se sintió como un desperdicio de dinero. No podemos personalizar nuestros informes de productividad para tener en cuenta los días festivos, lo cual estoy seguro que sucede en otras agencias. No podemos personalizar las notificaciones o la página de configuración para las herramientas de evaluación. Estamos dispuestos a pagar, pero nos dijeron que si no es parte del plan de desarrollo, entonces no se puede hacer. Reseña recopilada por y alojada en G2.com.

The reports that are offered. There are so many different ones that can be so useful. Reseña recopilada por y alojada en G2.com.

I am used to a different EHR (SanWits) so some things seem a little counterintuitive, but I am learning. Reseña recopilada por y alojada en G2.com.

La interfaz de usuario es bastante amigable para usuarios no tan técnicos. Fácil de adaptar por usuarios de negocios, personal clínico y proveedores. Reseña recopilada por y alojada en G2.com.

Soy un usuario técnico de Welligent desde hace más de 4 años, conozco los nervios y huesos del sistema. Tiene el apetito por correcciones y validaciones que se deben poner en múltiples pantallas. Muchas de las funcionalidades avanzadas están medio probadas. Hay brechas en los códigos; algunos de ellos son errores elementales. Reseña recopilada por y alojada en G2.com.

Having access to a chart virtually and having data available easily. Being able to use reports for a variety of different needs. Reseña recopilada por y alojada en G2.com.

When the welligent server is down, information you are typing is lost and all the work has to be retyped. When the server is down unexpectedly, you are unable to get your paperwork done at all. Too many steps to be able to get to what you need to do. When there are problems, you need to create a ticket and don't talk to people to get the matter resolved. When Los Angeles Department of Mental Health creates a new form, Welligent usually doesn't change the form when it perceives that all the 'data elements' are covered with the present form. I'd like for the forms to change when DMH makes changes. Reseña recopilada por y alojada en G2.com.

Lo que más me gusta es la facilidad de acceder a múltiples clientes al mismo tiempo. Reseña recopilada por y alojada en G2.com.

No aprecio particularmente que a veces el sistema pueda ser extremadamente lento. Además, cuando accedo al correo electrónico y me quedo en él demasiado tiempo, se cerrará la ventana de mi correo sin guardar mi trabajo. Reseña recopilada por y alojada en G2.com.

We have all that is needed to process claims, manage client EHR, manage caseloads and run reports Reseña recopilada por y alojada en G2.com.

Uploading and downloading DMH files because they have to be done individually instead of in a group Reseña recopilada por y alojada en G2.com.

The best part of Welligent is how intuitive it is and easy to follow. I also love the graphs that the system automatically creates for health information we track. Reseña recopilada por y alojada en G2.com.

When reviewing specific notes, It's not easy to search for specific note types written by specific staff. Reseña recopilada por y alojada en G2.com.

I like that Welligent can be accessed from any web browser. The navigation is very user-friendly, especially for direct care staff to document everything they need to document. I also like how much data is available and that there is an option to run reports to quickly collect that data. There are a lot of simple, well-designed features that make the user experience better, such as the option to set a home module within Welligent so that on login you go straight to the specific module you use most often. Reseña recopilada por y alojada en G2.com.

I dislike how a lot of the forms and documents print out in a way that is not laid out very well or clearly for the person who is reading them. I also dislike how difficult it can be to run reports correctly. When entering the parameters for the report, if certain fields are not left blank, the report will not collect the right data, and it is counterintuitive which fields should be left blank. Reseña recopilada por y alojada en G2.com.

I like the user experience, and it is easy to get to where you want once you know the system. There are usually 2 to 3 different ways to get to information which is good depending on where you are in the system. I also train our new clinical staff on Welligent, and it has been easy for them to pick up and start working on Session Notes and Assessments. Reseña recopilada por y alojada en G2.com.

The Two-Factor Authentication is not good, and I wish they would use an App for this like google authenticator. It doesn't integrate with Outlook well with calendering or mail. Also, adding or modifying a report within Welligent takes forever. Usually, they quote 5 to 6 months for a change to occure, and they ask you to do the work on mapping the fields. Reseña recopilada por y alojada en G2.com.

Welligent provides all of the features our small agency needs to expand our clientele and services while maintaining organization and meeting state regulations. It fills the gaps that we were experiencing in telehealth since the start of the pandemic. Reseña recopilada por y alojada en G2.com.

The fit-gap and configuration processes were very long and, at times, confusing. We are a small team that could not set aside a group of staff dedicated solely to setting up and launching the new Welligent EHR system. Keep it in mind if you are in a similar situation that it can potentially be burdensome on staff to work on Welligent as well as perform regular day-to-day tasks for their agency. Reseña recopilada por y alojada en G2.com.