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clear and precise communication. All of the recommendations received from webtrends have been designed to improve both the customer behaviour and drive the internal revenue. I really like the fact the team are so contactable and go the extra mile in order to ensure you feel supported. We have been having weekly calls with the Webtrends optimise team and have the ability to scale up or reduce this according to our needs. This makes me feel confident we have found a strong collabrative company to work with. Reseña recopilada por y alojada en G2.com.
nothing so far.. The support has been great. Reseña recopilada por y alojada en G2.com.
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The results of experiments is very useful, you can track certain elements too which come up in the results section - we use this often to show our clients the results of experiments. It is really easy for our clients to implement on their websites and the level of customer support is amazing. We use it on a daily basis to check on experiments running and our devs build experiments within the tools. Reseña recopilada por y alojada en G2.com.
The flicker can sometimes be a downside to using WTO. Reseña recopilada por y alojada en G2.com.
- All features are included in one very reasonable price. No need to upgrade to access personalisation, survey tools, social proof or product recommendations.
- The recently upgraded interface is great and has solved a lot of the issues that I used to have with the tool.
- Responsive customer service
- The upgraded reporting dashboard is best in class. Easy segmentation and customisation makes it easy to monitor and report on test results.
- Good for entry level companies but also very powerful options for those with more advanced needs.
- If you can think of something you'd like to use the tool for it's very likely that they can work with you to set it up and create something custom that fills your needs.
- Easy and quick implementation and WTO will work with you to validate event setup and make sure that everything is working as expected. Reseña recopilada por y alojada en G2.com.
- Setting up custom goals for each test is still a bit complicated. It's possible but using the advanced editor for it isn't very intuitive and can be confusing at the start
- The documentation needs some work, it's not always easy to find answers if you're stuck but the customer service makes up for some of this issue.
- There are still some confusing parts of setting up a test using the advanced editor but I assume that this might come next after the upgrade to the dashboard and reporting interfaces. Reseña recopilada por y alojada en G2.com.
I have been using Webtrends as part of an agency for the past three years, and among the various tools I have encountered, this platform stands out as my preferred choice. I rely on Webtrends on a nearly daily basis, and its user-friendly interface, along with its seamless A/B testing capabilities, has significantly simplified the process of setting up experiments, eliminating unnecessary complexities.
The suite of built-in tools provided by Webtrends allows us to efficiently work with diverse website structures, including single-page applications, without encountering any major challenges. I have complete confidence in this product’s ability to support me as a developer in delivering high-quality testing for our websites. Webtrends has consistently proven its value by driving meaningful results in the past, reinforcing my trust in its capabilities. Reseña recopilada por y alojada en G2.com.
There's nothing much I can dislike about webtrends. Reseña recopilada por y alojada en G2.com.
They're extremely responsive and quick on the mark to help fix any errors/issues you might be having. Always engaging with your suggestions/requests which is extremely helpful in stressful situations. A lot of our tests can come in very last minute but Sandeep and the team are always on the ball to help out when we need it. Reseña recopilada por y alojada en G2.com.
Sometimes we can run into errors whilst saving tests which can be frustrating at times but this would still fall back on what I also like about the company with them being very quick to respond should these errors come about. We could put this down to the amount of tests we have running though throughout the months/year. Reseña recopilada por y alojada en G2.com.
Usuario diario de WebTrends en múltiples cuentas.
WebTrends es un gran producto para la optimización de la tasa de conversión y la experimentación. Con algunas de sus características adicionales (prueba social), ahora va más allá de una herramienta de prueba estándar. Obtienes TODO a un precio único, lo que hace la vida menos complicada en comparación con los competidores, así que no sientes que te están vendiendo constantemente para actualizar y gastar más.
El equipo es excepcional para tratar, desde el soporte técnico, los gerentes de cuenta y el equipo comercial. Hacen tu vida mucho más fácil. Reseña recopilada por y alojada en G2.com.
La interfaz de usuario actual no es excelente, pero se está trabajando en ello y debería actualizarse pronto. Reseña recopilada por y alojada en G2.com.
Lo que distingue a Webtrends de otras empresas es su servicio al cliente. Tienen un enfoque muy abierto y justo para proporcionar servicios profesionales y cuentan con un equipo de soporte extremadamente receptivo. Su disposición para asumir solicitudes complejas y su meticulosa atención al detalle los ha hecho brillantes para trabajar con ellos. Reseña recopilada por y alojada en G2.com.
La plataforma está configurada principalmente para ser utilizada por desarrolladores, por lo que los usuarios no técnicos pueden tener dificultades para usarla. Reseña recopilada por y alojada en G2.com.
I’ve been using Webtrends Optimise to improve my landing pages, and it’s been brilliant. The bespoke reports and easy-to-read analytics make it simple to see what’s working and what needs tweaking. A must-have for anyone focused on optimisation. I use it every day. The customer support team are super helpful with any queries. Reseña recopilada por y alojada en G2.com.
sometimes the UI isn't as intutive as I would like but once you've learned it it's okay Reseña recopilada por y alojada en G2.com.
As a developer I use the advanced editor the most - the UI is really intuitive and there is enough freedom but with some nice features in there to cover any ‘gotchas’ or allow you to sense check what you are building. The UI also looks pretty good in the visual editor too and having had a play around can see the appeal of that to the marketing guys etc.
NB the new UI update is very easy to use and looks great. The integration is smooth and they have great customer support. Reseña recopilada por y alojada en G2.com.
Nothing major but there were a couple of things I flagged up which I thought could be improved and they have already been implemented
NB the new UI update has resolved any issues Reseña recopilada por y alojada en G2.com.
As a developer of CRO test's i really appricate the effort that's gone into make the system really flexible. They have thought of lots of little edge cases and built in ways to aid development like different points to exceuce code etc
Also, there support as has been fantastic with their develops supporting on techincal issues when needed. Reseña recopilada por y alojada en G2.com.
Developer documenation isn't perfect with some bits clacking clarity. Reseña recopilada por y alojada en G2.com.
La plataforma es realmente fácil de usar y requirió poco tiempo para configurar nuestra primera prueba por nuestra cuenta. El proceso de incorporación fue fluido, y no puedo elogiar lo suficiente al equipo de servicio al cliente. Han ido más allá por nosotros; siempre que encontramos problemas, los resolvieron rápidamente. Reseña recopilada por y alojada en G2.com.
Como una empresa más pequeña, hemos enfrentado desafíos para llegar a conclusiones en algunas pruebas debido al tráfico limitado de nuestro lado. Sin embargo, su equipo de servicio al cliente ha intervenido, proporcionado orientación y nos ha ayudado a avanzar. Reseña recopilada por y alojada en G2.com.
