Pros y Contras de Syncro

Syncro has truly simplified our workflow and made managing our business operations smoother. We rely on it daily, and its wide range of features ensures we have everything we need. The ease of implementation was a major plus, allowing us to get up and running quickly without hassle. Whenever we've encountered issues, Syncro's support team has been incredibly helpful and knowledgeable. Additionally, integrating it with our billing system has been a breeze. I would have no problem recommending this product to friends, family, or other businesses. Reseña recopilada por y alojada en G2.com.

I'm not fully keen on the recent update as it requires me to navigate some new changes, it's just a learning curve. I'm confident that once I get accustomed to the new layout and features, I'll end up loving it even more! Reseña recopilada por y alojada en G2.com.

He utilizado múltiples herramientas RMM y esta ha sido mi favorita hasta ahora: interfaz fácil de usar con múltiples funciones de sincronización. El soporte al cliente es bueno y también tiene un grupo de ayuda/comunidad en redes sociales que es útil. He usado esto a diario durante horas al día durante los últimos 3 años. La incorporación/implementación del agente de sincronización para los clientes es sencilla y es una herramienta poderosa con la capacidad de usar cmd y capacidades de scripting en segundo plano. Es fácil integrar paquetes de contabilidad y Syncro utiliza múltiples aplicaciones y funciones de terceros para ayudar al usuario. Reseña recopilada por y alojada en G2.com.

No diría que haya inconvenientes con Syncro: las nuevas actualizaciones y características se implementan con bastante frecuencia, por lo que cualquier carencia suele solucionarse bastante rápido. Reseña recopilada por y alojada en G2.com.

Lots of things i like, they are:

- How quickly i can get to and resolve a user issue

- Its super adaptable to any environment - i can make the system as great or as poor as i want it to be, limited only by my scripting ability (even then there is a community library full of scripts to utilize).

- The product is super reliable and extremely cheap for the amount of features we get

- Great pricing passed onto syncro users partnerships such as bitdefender AV for $1.30

- Allows us to explore

- Feature Rich

- Constant improvement. The product has come a long way since i first started using it. Reseña recopilada por y alojada en G2.com.

- you are on a different timezone to us (australia AWST) so its very hard for me to make the webinars and learning sessions, as a result i hardly put in requests or ask for assistance, most, if not; all all syncro events/communique tend to happen on american timezones), waking up 2am/3am to catch important updates isnt feasible, and when chatting with someone their responses come in around the same time, so a query/request can sometimes take days/weeks to get to the bottom of as were sending 1 message a day when we wake up to respond. Which in I.T isnt feasible. Personally I've just ended up gravitating towards just siloing myself off and figuring out whatever i require myself.

- No help with initial setup which means i'm about 99% certain i could be utilizing the system better. Syncro is pretty huge, which especially as a newby can be quite overwhelming (setting up billing, patching, rolling out agents, remediation, branding, ticketing, automations etc) so you tend to 'half bake' the stuff your not sure of. 4/5 years down the track (in my case) your still pretty much using the system as you set it up, with a few minor adjustments/improvements and you dont even know that things could be setup better, or vastly improve your life.

- i found in the past when using other PSA's/RMM's such as datto - they would invite people to join them in their city and meet some of the faces. you would inevitably meet other MSP's who are utilizing the system differently to you and you can then knowledge share (as I.T guys are a pretty sharing bunch) they'd also do demo's etc and you'd enevitably bed into their product more, as you become part of the community. Reseña recopilada por y alojada en G2.com.

When I began my IT journey one year ago, I had no previous exposure to any PSA tools. I was pleasantly surprised at how easy it was to navigate the software and how quickly I was able to master the software. I can only imagine how much harder my job would be if I didn't have access to the remote software and the backgrounding tools Syncro provides. I like the colour scheme, the filters, the status'. It all makes it very clear about what the next action I have to take with my tickets is. Reseña recopilada por y alojada en G2.com.

The feature that negatively affects me the most is the way emailing a customer and the private notes switch. I have on two occasions accidently sent what was meant to be a private note an email to a customer which they shoudln't have seen. I wish it was more clear when you are about to send a private note and when you are about to send an email. Reseña recopilada por y alojada en G2.com.

He probado múltiples plataformas de software diferentes en el pasado. Todos los grandes nombres, algunos contendientes emergentes y algunos probados y verdaderos, pero nada ha sido tan fácil de usar como Syncro. La plataforma de licencias funciona muy bien para el bolsillo, obtengo información precisa, la configuración es muy sencilla y realmente me ayuda a ahorrar tiempo y ganar más dinero. Reseña recopilada por y alojada en G2.com.

La integración con Splashtop me da problemas de vez en cuando, pero no es un factor decisivo. Es molesto tener que implementar otra herramienta remota, pero dado que Syncro es tan barato, es bueno tener un respaldo por si acaso. Siempre lo hacíamos al usar otras plataformas también. La escritura de scripts no siempre es 100% precisa, pero no he tenido problemas importantes. Definitivamente es mejor de lo que he experimentado en el pasado con otros proveedores. También desearía que tuvieran una aplicación móvil que valiera la pena. La versión actual es básicamente inutilizable. Reseña recopilada por y alojada en G2.com.

yncroMSP is a fantastic all-in-one platform for MSPs! The combination of RMM, PSA, and invoicing in a single solution makes managing clients seamless. The automation features save time, the interface is user-friendly, and the support team is responsive and helpful. Highly recommended for any MSP looking to streamline operations and boost efficiency! Reseña recopilada por y alojada en G2.com.

The interface needs some work, I like to see it get a facelift with more of a ICON based soluation sort of like Ninja I am not switching to Ninja howver I love the interface they have. In the furture I love to see a face lift. Also, it would be nice to not have to pay full price for an accouting user that just needs to go in and run accounting reports. Reseña recopilada por y alojada en G2.com.

I love the scripting abilities. Being able to take some Powershell that I've already run through the Background tools and then push it out as a script to all or a subset of endpoints is great.

Integration with our preferred remote access tool, ScreenConnect is great.

Invoice integration with Pax8 makes it easy to create our monthly invoices with the correct numbers of licenses.

Everything is speedy, and I don't waste a lot of time waiting for loading between modules.

Also, the pricing is great for a shop with just a few users. Reseña recopilada por y alojada en G2.com.

Inventory/Invoicing - I purchase a fair number of one off products and the multiple steps to put something on a PO, then sell it on an invoice is not as streamlined as I would prefer

I know it's asking a lot, but I would love to be able to join a background session in ScreenConnect from Syncro, but I know this is not high priority.

I'd also love to see the Assets page modernized a little bit. It would be nice to be able to drill down directly from column headings, and some grouping with expanding/minimizing would be nice as well. Reseña recopilada por y alojada en G2.com.

I've been with Syncro for he last 5 years and have been impressed with the utilitarian nature of the tool. As a startup MSP the bottom line matters and Syncro addresses this in ample ways. It's and RMM toolset that is robust and flexible, It's a customer manger and Billing platform that is very adequate for startup needs lending itself to cost savigs. Getting on the platform is easy as signing up online, the team at Syncro took the time to train and onboard me and continue to be available should I have questions about any needs. This is an integral part of of my business I use it every day, especially on the Billing side where these activities are automated for me and customers find it easy to interact with. There are so many tools that Syncro will work with that again make sense for the startup and mature shops alike. Integrations like Antivirus and Billing, Documentation, thridparty call centers the list goes on and on. the most important part to me was time as an early on sole proprietor, Syncro was extremely easuy to set up and almost as easy and intuative to learn. If you are in search for a mature RMM and customer management tool Syncro won's disapoint. Reseña recopilada por y alojada en G2.com.

With everything helpful a tool set can offer, there are also the realistic ways to look at it as well. Syncro can at time be a tool that al aspects of it are not going to easyly from with you like the billing side. Scripting takes some effort to understand but not unsurmountable. I'm sot a super big fan of the new branding, but it's growing on me. Bring back the Octopus. Reseña recopilada por y alojada en G2.com.

Easy RMM config, customer and contacts setup, all quite customisable.

Great integration with Splashtop and BitDefender, both of which I use extensively.

Easy policy management and scripting tools backed with a selection of community scripts.

Microsoft Patching and 3rd party (chocolatey) patching all works really well for this small MSP.

Haven't needed customer support very often in just over a year of use but when I did it was great.

It was quick and easy to setup and get going. I use it every day.

Oh and the new app recently added is great too, having remote control of assets on the go is so handy sometimes. Reseña recopilada por y alojada en G2.com.

I can't think of many downsides. The recent re-brand I do not like that much, but that's just aesthtics and I can deal with. Reseña recopilada por y alojada en G2.com.

I can run my entire one-man IT business from a single pane of glass without needing to open mutliple tabs. The app integrates with alot of the apps I already use and the API feature is easy to implement. I use Syncro everyday to manage my day to day operations, invoice and payments, etc. Customer support is really helpful and are always available to help 24/5 Reseña recopilada por y alojada en G2.com.

The only downside is the lack of AI integration but I think that is coming soon so that's great. Reseña recopilada por y alojada en G2.com.