Pros y Contras de SugarCRM Solution Suite

Sugar Sell offers the customizations you need without being excessive. There is the option to enhance your instance by collaborating with one of their many partners. It has an easy way of writing your own business processes to help automate the administration at the field level.

Customer support is responsive, and if you get side tracked, the team send a reminder to follow up to ensure your question has been answered and resolved. Reseña recopilada por y alojada en G2.com.

Canned reporting relies on standard fields, which can make reports more challenging, but these challanges can be overcomed. Additionally, some programs are not as straightforward to integrate with the platform. Reseña recopilada por y alojada en G2.com.

I've barley begun to dig deep into Sugar's capabilities but it seems like it's going to be an amazing experience thanks to it's ease of use, personalization and friendly UX/UI design. Reseña recopilada por y alojada en G2.com.

Up to this point I haven't got many dislikes, it just seems like we're going to struggle a bit to set up the collaboration part of it all. Reseña recopilada por y alojada en G2.com.

The user experience is consistent across the various modules, including anything that is customized. Users are able to utilize the system from their computer and mobile devices when they are on the road. They are also able to integrate the Outlook accounts for quick and easy archiving of emails from customers and distributors. Users are able to access the system daily, including weekends. Implementing Sugar, was assisted with the cloud team of Sugar to assist with implementing our environment based off of our business needs and use cases. Reseña recopilada por y alojada en G2.com.

The customer portal is limited in it's current capability. Would like to be able to leverage it as a customer support portal for both customers and distributors. Reseña recopilada por y alojada en G2.com.

mainly this software best part is customer interactions, service level agreements etc. Reseña recopilada por y alojada en G2.com.

in my perspective, steep learning curve and high price are the factors, i disliked. Reseña recopilada por y alojada en G2.com.

Me gusta porque segmenta los correos electrónicos por temporada y ubicación. Además, facilita la creación, entrega y optimización de experiencias increíblemente ricas y personalizadas a través de correos electrónicos, SMS, aplicaciones móviles, reseñas, la web, anuncios pagados y más. Reseña recopilada por y alojada en G2.com.

No hay nada que no me guste de este software, es muy fácil de aprender a usar, se adapta rápidamente y destaca entre la competencia gracias a la cantidad de integraciones que soporta. Reseña recopilada por y alojada en G2.com.

Sugar has insanely robust reporting capabilities. Upper management asks a question, we have an answer; the ability to either filter for data or create a report is a feature we can't live without. Sugar's customer support and integration teams go above and beyond to troubleshoot the rare issue with very timely responses. Five stars (all solid gold) for this CRM. Reseña recopilada por y alojada en G2.com.

As mentioned, while the data is excellent, Sugar is still working through the visual reporting aspects. The quick workaround is a csv download with some manipulation. Reseña recopilada por y alojada en G2.com.

Sugar Sell’s open architecture platform allowed us to configure the CRM functionality to better align and support our sales operational processes. The SugarCRM tools available (workflow automation, customizable fields and display screens, document generation, integrations) provided us with the capability to tailor the platform to our business processes. It simplified training and encouraged quicker adoption due to our ability to streamline day-to-day activities and communication between departments. Reseña recopilada por y alojada en G2.com.

Simplifying processes within the CRM through customizations requires a high level of expertise to manage and maintain the system; however, the benefits gained in process efficiencies, enhanced user experience, and transparency to all departments involved in the various sales and operational processes was worth the technical complexity built into the system. Reseña recopilada por y alojada en G2.com.

El informe es realmente claro y fácil de usar. Hemos podido adaptar el sistema para cumplir con los requisitos de nuestro negocio e integrarlo con otros productos. Ahora utilizamos el sistema completamente como un sistema de gestión de clientes potenciales. Reseña recopilada por y alojada en G2.com.

Vincular con Docusign ha sido un proceso realmente difícil. Algunos de los informes carecen de características como la visualización en porcentaje. El informe de cliente potencial a pedido debería ser un informe fácilmente disponible. Reseña recopilada por y alojada en G2.com.

Easy to follow anytime I need anything that helps Reseña recopilada por y alojada en G2.com.

I realy have no regrets by using Sugar Market, they have always operated well within my concerns Reseña recopilada por y alojada en G2.com.

Los complementos y aplicaciones permiten a nuestros usuarios rastrear sus llamadas, reuniones y clientes potenciales. Hemos simplificado el proceso de ventas utilizando las Guías Inteligentes para ayudar a todos a navegar por el mismo proceso. Si te gusta la información limpia y precisa, esto es para ti. Reseña recopilada por y alojada en G2.com.

Me he encontrado con algunos desafíos al actualizar registros relacionados, sin embargo, creo que esto estaba más relacionado con mi falta de comprensión a medida que investigo más. Reseña recopilada por y alojada en G2.com.