Alternativas de Sonar Mejor Valoradas
It's easy to use. Customers are more responsive than they are to phone calls. It allows for MMS which is great for when a client needs to send a picture of their issue. Reseña recopilada por y alojada en G2.com.
The app does not instantly update when I have the page open. I will get an email that I received a new message and need to refresh my screen for it to show up. I would like the app to have the ability to create a Contact Card (.vcf) and send it. I manually created one and send it to clients but it would be easier if it was already in the app. Reseña recopilada por y alojada en G2.com.
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The ability to text customers in phone sales is certainly essential today Reseña recopilada por y alojada en G2.com.
The opt-in process can be inconvenient. For us, customers need to text "START" to opt-in, so even if they initiate the conversation via text, we cannot text them back if they haven't first texted "START". Reseña recopilada por y alojada en G2.com.
Comunicar con los clientes a través de SMS es increíblemente poderoso. Este servicio en particular es subóptimo. Reseña recopilada por y alojada en G2.com.
Varios mensajes que envié a través de su sistema fallaron. No hay alerta para esto y las fallas de los mensajes no se debieron a nada que hice incorrectamente. Al solicitar un crédito por estas fallas, me ofrecieron una cantidad mucho menor de la que estaba dispuesto a aceptar. Perdí miles en ventas al no darme cuenta de que los mensajes no se enviaron. Cuando intenté cerrar la cuenta, me dijeron que habría una tarifa de terminación anticipada de $600. Me inscribí hace más de 2 años, pero el contrato se renueva automáticamente sin aviso ni aprobación requerida. Ten cuidado. Reseña recopilada por y alojada en G2.com.
It's great to be able to easily upload contacts and to create text campaigns to target markets. Also liked that we could connect to our existing company phone number. Reseña recopilada por y alojada en G2.com.
To use an emoji limits your message to barely any characters which is frustrating. Another annoying issue is that there's no "all contacts" option for sending texts. You basically need to add a column in excel just to validate everyone to create a property on Sonar that applies to everyone. Very inefficient Reseña recopilada por y alojada en G2.com.
easy to use, great rep that is very responsive Reseña recopilada por y alojada en G2.com.
when uploading a list you have to remove special characters. wish there was better way to organize texts that come in in the dashboard Reseña recopilada por y alojada en G2.com.
Our contact is amazing at getting back to us quickly and helping when needed! It is easy to see what properties and customer is in. Reseña recopilada por y alojada en G2.com.
It can be hard to download and sort through data. I wish there was a way to download a list of everyone in a property or to send a message to people in one property but not in another! Reseña recopilada por y alojada en G2.com.
I like being able to create campaigns and send them to a bulk of contacts at once Reseña recopilada por y alojada en G2.com.
I want to be able to create away messages that are different from everyone on my team Reseña recopilada por y alojada en G2.com.
Sonar gives an easy way to communicate with clients. Its platform is "clean" and clearly laid out. Overall, it's easy to use and creates an easy way to assist and contact clients. Some things I love the most are being able to put a good amount of a client's information with the client's number (email, address, etc.). "Properties" also help us organize our clients for internal use. Reseña recopilada por y alojada en G2.com.
The downsides of Sonar are mostly found in searching for clients. It sorts "New To Old" or "Old To New", which sometimes means the right match isn't anywhere near the first suggestion when searching for someone; unless you type the client's first and last name in exactly. Otherwise, it can take a little bit more time to search for a client among the search results. Also, Sonar is not always intuitive. For example, It's not intuitive how to assign conversations or delete old ones. No software or program is perfect, however, Sonar is a great option that we have appreciated using. Reseña recopilada por y alojada en G2.com.
¡Qué fácil es de usar! Es muy amigable para el usuario. Reseña recopilada por y alojada en G2.com.
Las notificaciones directamente a un usuario y no por Google serían geniales. Si fuera una aplicación independiente en lugar de usarse desde el sitio, siento que obtendrías más. Reseña recopilada por y alojada en G2.com.
Sonar es una plataforma fácil de usar que permite un seguimiento sencillo de las llamadas. Reseña recopilada por y alojada en G2.com.
En ocasiones, las grabaciones de llamadas no se cargan. Una simple actualización de la página generalmente resuelve el problema. Reseña recopilada por y alojada en G2.com.
