Pros y Contras de Smartlead

Cannot speak to the cold email campaign yet. Only Email Warm UP. Reseña recopilada por y alojada en G2.com.

Email warm up list is garbage! Hi bounce rate (not shown in health report). I started at 5 emails per day to ramp up to 50 per day by 2 weeks. Betwwen all my email boxes, I have averaged about 30 sent emails per account so far and have a bounce ratio of 4-5 emails per account. They do not have a clean list. Support tried to convince me this is normal and I should report each bounce. Kind of defeats the purpose of a warm up service vs manual warmup. Reseña recopilada por y alojada en G2.com.

I was recently havig an issue with some of the done for you email accounts. It wasn't an issue with the smartlead team as much as it was with the third party provider they work with. Akash, despite being one of the most notable people at the company, wasn't too busy to handle an issue for a small client. I think that speaks vlumes about who he is as a person and the company that was created created.

Also, I love watching the videos every week from Akash and V. Reseña recopilada por y alojada en G2.com.

Not a smartlead issue but I wish you could purchase less than 75 emial accounts from mailreef. Reseña recopilada por y alojada en G2.com.

After using Smartlead for a couple of years now, I really love the innovation the team is constantly working on. Deliverability has been the best compared to other tools on the market. Reseña recopilada por y alojada en G2.com.

The analytics could use some love, at the moment it's not very insightful. Reseña recopilada por y alojada en G2.com.

Smartlead es una herramienta de automatización de marketing muy buena. Ayuda a enviar correos electrónicos al configurar la automatización en la herramienta. Smartlead se puede integrar con otras herramientas CRM para importar los datos. También podemos cargar el archivo CSV de la lista de prospectos en Smartlead. Esta herramienta es muy fácil de usar y podemos ejecutar las campañas diariamente en Smartlead al configurar los ajustes de la campaña. Smartlead Master Inbox ayuda a verificar todos los correos electrónicos en un solo lugar, incluso si los correos electrónicos son de diferentes campañas. Reseña recopilada por y alojada en G2.com.

Nada que no guste de Smartlead. Buenas características. Reseña recopilada por y alojada en G2.com.

Literally nothing. It is more expensive than other tools and does not perform. Reseña recopilada por y alojada en G2.com.

I have read a couple of similar reviews and decided to also speak up.

We have been running our campaigns through SmartLead for the past 3.5 months +-.

At first, everything was fine, we got decent results, nothing special.

All of a sudden. Our results plummet as we start a second campaign. FYI, we had 6 emails and at the time the reputation according to SmartLead was close to 100% for all of them.

Now just so this doesn't end up in a book-long rant about how bad the software is and ESPECIALLY the Customer Support, here are our current results of our active campaign:

3,457 sent - 22 replied(2%) -19 bounced(1.74%)

I have personally been battling with customer support for weeks - they blame ESP, our my copy, or spam words, or missing spintax.

Our copy is short, we send it as plain HTML, we have checked the spam words internally via SmartLead and externally via MailMeteor, we use spintax in every stage, every variant.

Do not use this software. Customer Support is the most useless thing they have as they only blame external factors that they have no ability to change or send you a blog post link with a 'common issue'.

Use snov, or instantly, or brevo, or klaviyo. just not this garbage.

Additionally, their software is very buggy, every third time I open a campaign I cant see my sequence or other tabs, very clunky and just bad. Reseña recopilada por y alojada en G2.com.

The feature set that they claim to have appears to be solid and tricked me into buying it. It claims to work as a standard email marketing tool but fails in many ways. Reseña recopilada por y alojada en G2.com.

El producto es extremadamente defectuoso, y el soporte es prácticamente inútil. Características básicas como el calentamiento de correos electrónicos, la secuenciación adecuada de correos electrónicos, la sincronización con CRM, las notificaciones de la aplicación - todas las características que Smartlead promociona y afirma que funcionan, no funcionan como se anuncia y su soporte constantemente culpa a los ESP (cuando otras soluciones competidoras no tienen problemas similares). Reseña recopilada por y alojada en G2.com.

The UI is intuitive, and SmartLead has all the features I was interested in. It has a well-rounded offering for its price point (basic plan). Onboarding was fairly easy, and the A/B testing feature is useful. Support articles and resources are overall pretty solid and has decent coverage Reseña recopilada por y alojada en G2.com.

Almost immediately I ran into a bug which interrupted my first campaign and unfortunately meant I was getting no value from the software. The resulting support experience has been very frustrating and has left me without a resolution or reimbursement for over a month despite regular follow-ups and patience from my side. It took a while before I could get acknowledgement of the issue, with a few misunderstandings/misdiagnoses before getting my point across - which I think is fine, misunderstandings happen and maybe I wasn't explaining it clearly enough - although the agents were a bit fast to pass the blame to my ESP (which ultimately had no blame in the matter) and it took a few times for me to point things out/repeat myself for the message to land. Subsequent communication has been vague and hands-off with claims that it is being treated with high priority and being followed up with the dev team but in reality there have been 0 proactive replies, and no progress updates, I only receive replies when I'm actively chasing. Reseña recopilada por y alojada en G2.com.

Hermano, no voy a mentir, soy un caso complicado cuando se trata de querer apoyo porque me gusta estar al tanto de EXACTAMENTE lo que está sucediendo.

Mi amigo Vaibhav, fundador de Smartlead, a pesar de todo su éxito, sigue apagando incendios en el soporte al cliente.

Le di a este hombre una migraña con mis preguntas, pero adivina qué, no le importó, siguió apoyándome durante la madrugada.

Si nos da tanto amor a nosotros del lado del cliente, la pareja de este hombre debe creer que es la reina de este mundo con el apoyo que él brinda.

Con toda justicia, un tremendo apoyo y esfuerzo del equipo de Smartlead, dominando el juego.

La plataforma es increíblemente fácil de usar e implementar es pan comido; hay mucho apoyo a través del equipo y contenido en línea a través de la web. Reseña recopilada por y alojada en G2.com.

Que no tengo acceso 24/7 al hombre mismo jaja, pero honestamente no mucho - en general hace lo que se supone que debe hacer. Claro, puedo hablar de características e integración, pero tener un soporte de clase mundial realmente hace o deshace un gran software. Reseña recopilada por y alojada en G2.com.

Realmente aprecio su excepcional servicio al cliente. La forma en que me mantuvieron informado con actualizaciones constantes sobre el problema que surgió marcó una gran diferencia. Es raro encontrar un equipo que realmente se preocupe y se comunique de manera tan efectiva. ¡Gracias!

Me encanta el servicio al cliente. Reseña recopilada por y alojada en G2.com.

¡Todo ha sido genial! He estado con la empresa por un tiempo ahora, y no hay nada que no me guste de los servicios. Reseña recopilada por y alojada en G2.com.

Have used multiple different platforms for email management, instantly, PIPL, smartlead is the most user friendsly. (They also don't steal your domains, like instantly.) Reseña recopilada por y alojada en G2.com.

They're unwilling to work with you if you're going to be late on your payment. Reseña recopilada por y alojada en G2.com.