Reseñas y detalles del producto de ServiceNow IT Operations Management

Hemos estado utilizando esta herramienta durante los últimos 4 años y la encontramos muy amigable para el usuario, ya que tiene una interfaz intuitiva para trabajar. Tiene una buena base de conocimientos y capacitación. Muy fácil de implementar ya que también se puede acceder a través de la interfaz web. Se puede integrar fácilmente con otras herramientas y tiene un buen soporte al cliente. Hemos estado apoyando a nuestros clientes durante los últimos 4 años en esto para la gestión regular de servicios. Reseña recopilada por y alojada en G2.com.

No hay nada en la plataforma ServiceNow que me desagrade. Reseña recopilada por y alojada en G2.com.

I have used Service Now in my previous role as an incident manager. The ability to view ongoing incidents in a simple UI. It's easy to get a quick understanding of the current status of each incident. This makes it easier to support customers. Reseña recopilada por y alojada en G2.com.

Not much although the UI builder can be a little difficult to navigate. Reseña recopilada por y alojada en G2.com.

Below are some of the main features that I personally like:

1. Gain visibility into the IT environment, both on-premise and cloud by using Discovery, along with seeing the impact of applications on business services with the help of Service Mapping.

2. Predicting issues and automating resolutions with AI powered capabilities.

3. ITOM includes AI-powered platform capabilities so we can share data from one system of action, use intelligent automation, and provide a modern, mobile interface.

4. It also helps in Transforming the business with a single, unifying platform for digital business with the help of the underlying single source of truth - the CMDB (Configuration Management Database) Reseña recopilada por y alojada en G2.com.

The main issue that I have observed with many customers working on ITOM is its associated cost. ServiceNow ITOM can be fairly expensive which could prove detrimental for smaller companies or those with budget constraints. Reseña recopilada por y alojada en G2.com.

Ease of raising and monitoring of production incidents and problem tickets Reseña recopilada por y alojada en G2.com.

Difficult to create custom reports without the help of admins Reseña recopilada por y alojada en G2.com.

How the tool helps me better understand the data, and how I can navigate and use it to have accountability of other teams. Reseña recopilada por y alojada en G2.com.

I believe tutorials inside the tool and easy to find and might be useful, especially to customize it. Reseña recopilada por y alojada en G2.com.

It provides benefits such as:

1. Improved visibility and control:** Centralized dashboard, CMDB, and service mapping.

2. Enhanced efficiency and automation:** Incident, problem, change management, and automation.

3. Increased reliability and performance:** Performance monitoring, capacity planning, and availability management.

4. Improved cost management:** Asset management and cost allocation.

5. Enhanced security:** Security operations and compliance management.

ITOM helps organizations achieve their IT goals by improving efficiency, reliability, and security. Reseña recopilada por y alojada en G2.com.

Complexity: Some users may find the platform to be complex and difficult to navigate, especially for organizations with large and diverse IT environments. Reseña recopilada por y alojada en G2.com.

I like the ease of understanding of the queue Reseña recopilada por y alojada en G2.com.

It doesn’t have the greatest user interface Reseña recopilada por y alojada en G2.com.

ServiceNow IT Operations Management ha mejorado realmente mi flujo de trabajo. Lo que más valoro es el monitoreo en tiempo real de la plataforma y la automatización sencilla, incluso con una codificación mínima. La interfaz fácil de usar ayuda mucho a optimizar mis tareas de TI. Reseña recopilada por y alojada en G2.com.

El único inconveniente que veo probablemente sería que la plataforma puede ser un poco compleja de configurar inicialmente y requiere una curva de aprendizaje significativa. Reseña recopilada por y alojada en G2.com.

ServiceNow provides a centralized view and control of all IT services and assets, reducing the need for switching between different tools. It seamlessly integrates with other IT management tools and services, facilitating better collaboration and data consistency across the organization. Reseña recopilada por y alojada en G2.com.

New users might face a steep learning curve, requiring significant time and training to fully leverage its capabilities. Effective use of ServiceNow ITOM requires a skilled internal team. Without adequately trained personnel, I find it challenging to make the most of the platform, potentially leading to underutilization of its features. Reseña recopilada por y alojada en G2.com.

I like how modernized the tool is, provides easy access to viewing incidents and request both from a end-users perspective and technical support Reseña recopilada por y alojada en G2.com.

Would love to have a live chat functionality built in when submitting a ticket that connects back to helpdesk Reseña recopilada por y alojada en G2.com.