Pros y Contras de Salesforce Spiff

Honestamente, me cuesta encontrar algo positivo debido a la falta de apoyo que he recibido. Hace que los aspectos positivos ni siquiera valgan la pena en este momento. Reseña recopilada por y alojada en G2.com.

El hecho de que recibamos absolutamente CERO apoyo, especialmente después de ser adquiridos por Salesforce.

Esta es una cita directa de Nate Geddes, quien es parte del equipo de soporte de Spiff, "Desafortunadamente, nuestro equipo de soporte no está disponible para llamadas y ha pasado a un rol de diagnóstico en lugar de uno de construcción. Esto significa que lo dirigimos hacia entrenamientos y recursos que le permitirán autogestionar Spiff."

Ahora se me requiere referirme a entrenamientos desactualizados en su Spiff University. Es una broma absoluta. Reseña recopilada por y alojada en G2.com.

I like how Spiff is able to tell me my commission payout in almost real time for my sales role. It is broken our into different sections so I know what commission is associated with what close. It also has a dashboard where I can see where I rank against my teammates that I use a lot. I also like how I can look into future months to see my commission. Reseña recopilada por y alojada en G2.com.

I will say it can be a bit confusing to navigate sometimes but that may be due to my training session. I would love another follow up Q&A to ask some lingering questions. Reseña recopilada por y alojada en G2.com.

When it works and you don't need support, it is fine.. Reseña recopilada por y alojada en G2.com.

Spiff was wonderful UNTIL they were purchased by Salesforce. Since then their customer service has become non-existent! It takes three days to get an email reply to a submitted support ticket. AND there is NO way to TALK to a human. You can only email and wait...wait...wait. And most of the time the replies come after business hours. We were signed up to be a reseller of SPIFF under the previous management. That agreement was torn up with it was bought by Salesforce, I guess that is fine, as I would in no way recommend this company to our clients now!!! Reseña recopilada por y alojada en G2.com.

Its ability to deliver real time commission calculations motives the sales team to drive the success! I love it's intuitive UI and seamless integration with systems and also it provides the transparency that motives our sales team. It's reporting and analytics also top notch! Reseña recopilada por y alojada en G2.com.

It has complex configuration! Specially if we have to use flows its system sometimes break! Salesforce has limitation in handling large scale dynamic calculations while using spiff program! Reseña recopilada por y alojada en G2.com.

en mi experiencia, Salesforce Spiff es intuitivo una vez que te acostumbras, aunque las extensas funciones pueden ser abrumadoras al principio. la implementación requiere una planificación y ejecución cuidadosas. es complejo pero manejable con los recursos adecuados. en Salesforce proporciona buen soporte al cliente y asistencia detallada, pero en algunos casos, en problemas complejos, tardan más en solucionarlos. lo uso diariamente para gestionar relaciones con clientes, rastrear ventas y generar informes. en Salesforce se integra sin problemas con otras herramientas. Reseña recopilada por y alojada en G2.com.

en mi experiencia, honestamente, la configuración inicial es bastante compleja. nos llevó mucho tiempo y esfuerzo para que todo estuviera bien. creo que es caro, lo cual puede ser un desafío para las pequeñas empresas o startups. el soporte al cliente es bueno, pero en algunos casos necesitar su ayuda frecuentemente para problemas complejos puede ralentizarnos. Reseña recopilada por y alojada en G2.com.

Spiff hace que calcular planes de comisión complejos sea mucho más fácil. Reseña recopilada por y alojada en G2.com.

El soporte de Spiff es difícil de conseguir, la integración con Salesforce no es perfecta y a menudo no trae todos los datos, lo que nos obliga a volver a sincronizar varias veces. Reseña recopilada por y alojada en G2.com.

We recently integrated Spiff into our operations, and it has truly been a game changer. From the very beginning, the user-friendly interface made the onboarding process smooth and intuitive for our team. Spiff's solution has streamlined our workflow in ways we never thought possible.

One of the standout features for us has been the automated commission calculations. This has significantly reduced the time we spent on manual entry and has minimized errors across the board, allowing our sales team to focus more on what they do best—selling!

Additionally, the real-time visibility into our performance metrics has empowered our team with actionable insights. We can now track our progress and make data-driven decisions on the fly. The seamless integration with our existing tools has made Spiff an invaluable addition to our tech stack.

Customer support has also been top-notch. Whenever we've had questions or needed assistance, the Spiff team has been quick to respond and incredibly helpful.

Overall, Spiff has exceeded our expectations and has transformed the way we manage our commission and compensation processes. I highly recommend it to any business looking to enhance their workflow and efficiency! Reseña recopilada por y alojada en G2.com.

We wish is was free! There isn't really anything that stands out. Reseña recopilada por y alojada en G2.com.

It is quick reward for the employees to acheive their targets. It helps to motivate the employees. gift card or bravo points are the best and its very easy to use, easy to implement. Reseña recopilada por y alojada en G2.com.

There is nothing to dislike, MY experience is may be sales person get the overwhelmed by too many reward schemes and they become distracted and demotivated if they continously dont get these rewards. Reseña recopilada por y alojada en G2.com.

I am able to see a full outlook on my pay based on commissions and waht percent from each month. Helps motivate me in my day to day deals Reseña recopilada por y alojada en G2.com.

No AI components based off my pipeline to date to say I could land here Reseña recopilada por y alojada en G2.com.

Decent out of the box solution that's already integrated with Salesforce. Helpful if deep customization isn't a requirement. Reseña recopilada por y alojada en G2.com.

Not as customized for specific industries like pharmaceuticals. Naturally, more customization is required to align it to functions for my specific industry and different aspects of each franchise. Reseña recopilada por y alojada en G2.com.