Reseñas y detalles del producto de Riskified

Garantía de devolución de cargo. Solíamos tener un índice de devoluciones de cargo muy alto. Desde que comenzamos a usar Riskified, tenemos CERO devoluciones de cargo. El panel de control y la representación de un ranking en el pedido son muy útiles y claros. La función de búsqueda para localizar pedidos es fácil y rápida. La implementación es directa y bastante sencilla. Se proporciona una cuenta de prueba y todas las funciones detalladas operan como en el entorno en vivo. Reseña recopilada por y alojada en G2.com.

A veces tenemos clientes que cometen errores al pagar productos, como poner un CVV incorrecto y luego intentar usar otra tarjeta de crédito. Riskified cancelará estos pedidos. Nos gustaría alguna función que, si estamos 100% seguros de que el cliente es bueno, podamos omitir Riskified. Reseña recopilada por y alojada en G2.com.

Riskified alleviates our worry about fraudulent orders and does all of the screening for us. There have been numerous times where fraudulent orders have been placed, but Riskified immediately declines/cancels them so we do not have to deal with an eventual chargeback. Their customer support has also been extremely helpful in resolving any questions or issues that we came across during the order filtering/screening process. Reseña recopilada por y alojada en G2.com.

There are times where legitimate orders are deemed as fraudulent and canceled. This causes some problems as the customer is confused as to why their order was canceled. However, we have the Riskified team re-review the customer and they typically approve them so that the customer is able to place a new order with no issues. Reseña recopilada por y alojada en G2.com.

I like that Riskfied was able to reduce our fraudulent transaction rate and also saved us a lot of time that we can now invest in helping our customer instead of worrying about frauds. Also, it's easy to visualize why a transaction got denied. Reseña recopilada por y alojada en G2.com.

One of the things that could be improved is the percentage of transactions that get declined. Of course, this depends on the industry but working on the travel industry we understand sometimes customers want to book things on the go. Reseña recopilada por y alojada en G2.com.

Each and every single order has been thoroughly checked and if it has not been approved, detailed comment is provided. Reseña recopilada por y alojada en G2.com.

It used to show order numbers in one of the columns, which made checking all orders daily much easier as you could have checked if any of the numbers is missing, instead of going back and checking by the names.

Another issue that I feel is quite serious, is that, some orders - which are genuine, are not being approved and reason given is 'High risk shipping method'. Customers are not able to choose a different shipping method, other than choose if they'd like next day delivery. However, in most cases when these orders are cancelled, the customer has not made any changes to the shipping. Reseña recopilada por y alojada en G2.com.

Using Riskified helps give us confidence when accepting payment from international and domestic orders. Avoiding any possible charge-backs by submitting through Risikified saves us money and helps our credibility in the long run. Without this service, we might have to decline an order when it's flagged. Reseña recopilada por y alojada en G2.com.

Using Riskified has been all around pleasant. We don't have any negative feedback to offer, at this time. Reseña recopilada por y alojada en G2.com.

He utilizado esto para algunos sitios web y en realidad nunca hemos tenido un pedido fraudulento. Me gustaría poder decir que hemos podido obtener un reembolso exitoso para este tipo de pedidos, pero nunca lo hemos necesitado. ¡Ni un solo pedido fraudulento ha pasado desde que comenzamos a usarlos! Reseña recopilada por y alojada en G2.com.

No es fácil eliminar ciertos métodos de pago de la necesidad de Riskified. Por ejemplo, si utilizas un programa de financiación/pago posterior que ya tiene garantías contra el fraude, no hay una manera fácil de desactivarlo. Requiere algo de trabajo con su equipo de atención al cliente. ¿Por qué pagar la tarifa si ya estás cubierto? Estoy seguro de que muchos no hacen esto. Reseña recopilada por y alojada en G2.com.

I like the peace of mind. I know what to expect for my Riskified payment vs what could happen when unprotected. We have been able to increase revenues by decreasing problematic checkouts from valid customers because of our aggressive fraud filtering. We have begun to expand out into other geographic markets without fear of increase fraud liabilities. We know almost instantly whether we have a valid transaction or not with 100% confidence that we will not lose the product/revenue due to fraud. Riskified is able to work automatically and provide the proper feedback into our eCommerce platform. This hands-off approach allows our CSR team to focus more on the customer as opposed to spending time validating customer purchases.

I like the way that support will work with you to customize your order filtering. It is not just an all or nothing on order submission. You can filter based on may different aspects of the order to really dial in to where you need the protection most. Reseña recopilada por y alojada en G2.com.

I do wish there was a way in the admin to be able to whitelist specific customers. It is not often we run into false positives, but it does happen. We have workarounds in place and understand the risk when going around the system. But it would be nice to flag an order in the application for human review to be able to reverse a decision on a buyer for future orders without having to contact support each time. Reseña recopilada por y alojada en G2.com.

Pedir reembolsos/garantías es extremadamente fácil. Esto es un gran inconveniente con otros servicios similares que hacen más difícil procesar un reembolso. Esto hace que Riskified se sienta más cercano y, dado que Riskified confía en nosotros, nosotros confiamos en Riskified. En lugar de tener un equipo de personas revisando cada transacción para detectar si es sospechosa o no, ahora usamos Riskified para hacer eso por nosotros. Ese equipo ahora se dedica a otros trabajos que proporcionan más valor a nuestros clientes. Confiamos absolutamente en el sistema y ha funcionado maravillosamente durante los últimos tres años. Riskified es imprescindible para cualquier sitio de comercio electrónico serio. Reseña recopilada por y alojada en G2.com.

He querido conseguir más clientes, pero el volumen de ventas requerido es muy alto. Si este requisito bajara mucho, definitivamente podría conseguir más clientes usando Riskified. Reseña recopilada por y alojada en G2.com.

What I like best about Riskified is that they are thorough with the reasoning for the denied order. With a quick scan, it is easy to see all of the reason for which the order is flagged. Whether that be weird IP, billing addresses that do not match passed chargebacks with other companies, etc. Reseña recopilada por y alojada en G2.com.

I sometimes feel although the linking is not 100% accurate, as there are other orders correlated that we find that are not listed in this section.

Additionally when the only linking is IP is can sometimes be confusing at a quick glance.

Having the option to resub more than once every 24h would also be helpful when reviewing orders in a short amount of time.

As well as having more information as to why the resubmit/second look was denied. Reseña recopilada por y alojada en G2.com.

El desglose de lo que se está señalando como comportamiento altamente fraudulento, nuestros representantes de la empresa y recibir correos electrónicos por pedido para notificaciones fáciles/rápidas sobre pedidos. Reseña recopilada por y alojada en G2.com.

En muchas ocasiones, ha marcado pedidos como 'fraude' que sabemos que no lo son (clientes habituales, empleados, etc.) Reseña recopilada por y alojada en G2.com.