Reseñas y detalles del producto de Quid

Las características que hicieron que NetBase se destacara más son los widgets precisos y fáciles de usar que nos permiten monitorear el ámbito social, incluidas las principales redes sociales, así como los medios de comunicación. Reseña recopilada por y alojada en G2.com.

Hay pequeñas cosas que no me gustan de Netbase, pero debido a algunas actualizaciones en el algoritmo, no podemos monitorear publicaciones privadas de FB. Además, creo que los paneles de pulso deberían ser personalizables. Reseña recopilada por y alojada en G2.com.

NetBase es una de las herramientas más fuertes de escucha social y análisis global en el mercado (y he usado la mayoría de las otras). Su nueva interfaz hace que la creación de paneles personalizados (y sus exportaciones) sea muy sencilla, aunque rara vez uso este lado de la herramienta porque la pestaña Analizar es tan fácil y rápida para entender 'qué está pasando' y 'por qué'. Su obtención de contenido global es de primer nivel para marcas que necesitan cobertura de grandes redes en países como Rusia (VK) o China (Weibos), así como blogs/foros más pequeños en la UE, y su preparación empresarial (desde la disponibilidad de API y documentación hasta la seguridad/SSO) es primordial. Reseña recopilada por y alojada en G2.com.

Los límites de tiempo para temas y segmentaciones significan que las marcas con grandes huellas necesitarán hacer sacrificios o separar estratégicamente las consultas para capturar todo el contenido que necesitan. NetBase también es un gran defensor de su análisis de sentimiento basado en PNL como un diferenciador, que no es tan preciso como te harían creer (aunque lo mismo se aplica a TODOS los demás proveedores, por lo que esta es una declaración neutral). Especialmente en idiomas extranjeros (pero incluso en inglés), el verdadero valor del sentimiento de NetBase es poder usarlo como una guía hacia temas de conversación cualitativamente perspicaces y cambios drásticos en el tono de la conversación (aunque no siempre en la dirección que el sentimiento indicaría). Reseña recopilada por y alojada en G2.com.

La herramienta en sí está siempre evolucionando y produce excelentes resultados. El servicio al cliente es excelente. Reseña recopilada por y alojada en G2.com.

Dado que a menudo hay mejoras, así como correos electrónicos regulares que se envían, puede ser difícil mantenerse al día con notificaciones y anuncios importantes, como la reciente pérdida de Facebook. Reseña recopilada por y alojada en G2.com.

word clouds and story score- i like this best since its a great snapshot/illustration of where a brand stands in social conversations and being able to see sentiments, which is integral in directing research and gaining insights Reseña recopilada por y alojada en G2.com.

having to edit the topic every time you want to change dates and having to create a new topic bc of deca/firehose Reseña recopilada por y alojada en G2.com.

I really appreciate the customization that can be made to the dashboard. It makes it easy to export the exact data you need when creating reports. Reseña recopilada por y alojada en G2.com.

I haven't quite yet wrapped my mind around the new version and still trying to get accustomed. If I had to say one thing I'd like to change, it would be the ability to change the sentiment on the soundbites and train NetBase to read them differently. Reseña recopilada por y alojada en G2.com.

Good account manager, good sentiment algorithm, relatively fast data turnaround Reseña recopilada por y alojada en G2.com.

Keyword based tool leads to skewed results based on length of post and/or how the posts are shared. Pricing model makes effective historic listening difficult to do within a reasonable budget. Reseña recopilada por y alojada en G2.com.

Netbase is fairly simple and easy to use; mostly intuitive to set up a Web Topic. It works quickly so I can get to what I'm looking for fast. Reseña recopilada por y alojada en G2.com.

I wish there were an option to type your query in boolean logic. Sometimes the include/exclude/etc. makes it more confusing and I would at least appreciate the option to just type it in a stream to make sure I'm getting exactly what I want. Reseña recopilada por y alojada en G2.com.

The site is easy to navigate and understand. It's learnable, and memorable. The information is well organized and clean. It is easy to add a filter without having to start the process completely over which comes in handy when analyzing and comparing sentiment. I love that you can customize a dashboard or when I'm looking at a group of artists I can filter the list and still receive the individual information. It saves me time and effort in having to start the search all over. I like that you can set a specific time period, but that there's also an option for the last week or month etc. Reseña recopilada por y alojada en G2.com.

I deal a lot with analyzing senitments and sometimes the sentiment isn't accurately represented. For example, a negative song lyric will come up negative when really it's not a negitive sentiment. I think there should also be a way to filter spam or junk messages. Sometimes the system can run a little slow if more than one of us are using the system. Reseña recopilada por y alojada en G2.com.

Being able to pull in information from different social media sources over a long period of time. The new youtube comment feature is awesome! And the different visualiztion tools are very useful, especially the word cloud. It makes it easy for us to uncover new information as we see how different mentions are related to each other within a topic. Reseña recopilada por y alojada en G2.com.

Difficult to create topics and create search queries. Many times I want to go in a simply search for a single topic, let's say pineapples for example. But I have to go in and create a topic, set the parameters and then search. It would be so much easier if it could be like on twitter I type pineapples into the search bar and recent tweets with the word pineapple pop up. Reseña recopilada por y alojada en G2.com.

The service at Netbase is really exceptional. They know and understand their clients well, partner in looking for solutions to problems, and receive and act on feedback by implementing suggestions in to their functionalities.

The tool is continuously upgraded, support is almost immediate, and the system is flexible enough to provide multiple ways of going about drilling and reporting. Netbase covers a wide swath of the available social web, along with tap-in abilities for specific social channels, so I have confidence in coverage. Reseña recopilada por y alojada en G2.com.

The things that I would "dislike" have more to do with the type of data with which I'm working than with this or any other tool per se. Of course, there are always desired efficiencies that one discovers while working with a tool, and in my case these are usually ways of cleaning data efficiently across topics while, at the same time, combining themes effectively as filters. I'm not sure that I can say that any other tool would be more effective than Netbase in this regard, because it's a pretty big ask. The good news is that when I do clean out any new dirty data points, it actually does seem to go away and leave my topics alone! Reseña recopilada por y alojada en G2.com.