Alternativas de Metapack Mejor Valoradas
Metapack es una empresa innovadora, tienen una buena oferta de soluciones que pueden adaptarse tanto a medianas empresas como a grandes compañías. Reseña recopilada por y alojada en G2.com.
El soporte técnico no siempre gestiona adecuadamente la prioridad de los problemas, y a veces subestiman la urgencia de incidentes importantes. Reseña recopilada por y alojada en G2.com.
13 de 14 Reseñas totales para Metapack
The carrier management team's support ensures that change requests are progressed satisfactorily and that the MetaPack platform is kept up to date for customers to have the features they need to ship efficiently. Reseña recopilada por y alojada en G2.com.
MetaPack's insistence on remaining with a core EDI platform which is outdated and requires extensive and costly support for both MetaPack and DHL.
Technology and customer needs have moved on, and API is now widely adopted in the industry for speed of onboarding, extensive feature support, lower costs to run and simple support.
The carrier support with the helpdesk lacks priority and is not focused on carriers' urgency to keep parcels moving on the network. Reseña recopilada por y alojada en G2.com.
El hecho de que puedas personalizar tu plataforma para adaptarse a la mayoría de los requisitos de los clientes. Reseña recopilada por y alojada en G2.com.
Cuando se incorporan clientes que tienen requisitos únicos, esto puede alargar el proceso increíblemente. Reseña recopilada por y alojada en G2.com.
Metapack have improved significantly over the past 12 - 24 months. We find that they are responsive, understand the products and are keen to work with us to get new customers live. Reseña recopilada por y alojada en G2.com.
Sometimes we still find it challenging to find the best person to support us & the customer, although since enabling access to the new case Portal this is improving. Reseña recopilada por y alojada en G2.com.
We are align on most of our common business goals, the teams are competent and helping and the relationship is good. Reseña recopilada por y alojada en G2.com.
so far we need to find a solution to gather the info in the same channel (sometimes too much emails from different person) Reseña recopilada por y alojada en G2.com.
Metapack comparte sus experiencias de manera muy abierta, lo que ayuda a construir una relación saludable de dar y recibir. Reseña recopilada por y alojada en G2.com.
Como ocurre con la mayoría de las grandes empresas, es difícil mantenerse ágil en los nuevos desarrollos. Reseña recopilada por y alojada en G2.com.
Excellent service offered to customers, with many connection offerings with major WMS and Ecommerce solutions. Reseña recopilada por y alojada en G2.com.
There are some services and features that are not offered as part of carrier integrations. Reseña recopilada por y alojada en G2.com.
Contact is accessible and available. Knowledge that is ahead. Good support and solutions Reseña recopilada por y alojada en G2.com.
At sometimes there is some mails to get the right contact for your matter. But once that is done they provide with all answers you need Reseña recopilada por y alojada en G2.com.
Listen to customer's needs, good overview on market, good advices Reseña recopilada por y alojada en G2.com.
Big company means a lot of customers, so sometimes need time to add new functionality Reseña recopilada por y alojada en G2.com.
Metapack has an excellent performance of the integrated services. Availability of the system, response time for label calls and reaction time on support tickets is outstanding. As soon an integration project has started, the cooperation of the MetaPack team is very good. Reseña recopilada por y alojada en G2.com.
The integration of new services and new carriers is a painful process. Getting a financial proposal and finally starting the integration project takes months. Just to get an integration project from change request to project start can delay an integration by 3 to 6 months. Reseña recopilada por y alojada en G2.com.
The system does what its asked efficiently and reliably. We have very little issues from a day to day perspective. The stake holder management is excellent. We have regular operational service reviews to ensure matters are dealt with promptly. Technical information is made readily available for our integration teams and is comprehensive. Reseña recopilada por y alojada en G2.com.
Collaboration on project / enhancement activities could be improved. Although emails to questions are returned promptly. When there is a more complex technical issue needing to be investigated and assistance is required, the level of help can be less than expected which can be somewhat annoying! Reseña recopilada por y alojada en G2.com.
