Reseñas y detalles del producto de MatrixCare Home Health and Hospice

It is web based and staff have the whole patient record in their hands. They can synch their tablets with cell service or wifi and the upgrades and updates are automatically sent out by Matrixcare. We do not have to download or install anything. Matrixcare is up to date and knowledgeable of our home health industry, the challenges we face, the regulations and laws that govern us and what we need the EMR to do. They regularly hold webinars to update clients on their developments, new regulations coming and how they are meeting them. The customer service is responsive and friendly. New staff learn the system fairly quickly which was a huge change form our last vendor. We can incorporate faxes and printed documents into the electronic medical record. The system has checks and balances to ensure we are meeting all of our policies, physician orders and regulation. Reseña recopilada por y alojada en G2.com.

Matrixcare continuously updates their system with new features and developments, suggestions form clients, new industry rules and changes. Being able to carry over more information (current medications and care plans) from one chart to the next as with a payer change would be fantastic. Reseña recopilada por y alojada en G2.com.

Most of all, I am impressed with the stability of both the AFO as well as the Mobile Point of Care Platform. This has been of most importance for our field clinicians, as well as our front office staff. Reseña recopilada por y alojada en G2.com.

There are some areas that are currently being worked on. I wouldnt say there is anything I dislike, more like areas of improvement.

Would like to see more automation within the AFO, for instance, missed visit notification, having this automated to send to physicians.

Would like to see consent forms be able to be signed on the iPad and be tracked within the AFO.

Would like ability to batch efax documents, so a physician would get all of their faxes with one cover sheet, instead of multiple documents with each of their own fax cover sheet. Reseña recopilada por y alojada en G2.com.

Innovative, strategic and invested in customer feedback and growth in the industry. They test betas so releases go seamlessly. They have a supportive Customer Service team. Reseña recopilada por y alojada en G2.com.

Currently working on improvements in the AFO side of the product. Payroll and streamlining time collection. Order management and batch sending to decrease volume to our referral sources. Reseña recopilada por y alojada en G2.com.

iPad point of care solution and quick synching Reseña recopilada por y alojada en G2.com.

lack of customization in documentation; lack of ability to test prior to update Reseña recopilada por y alojada en G2.com.

Me gustó que fuera mayormente fácil de usar. Hubo algunas piezas de datos que fueron difíciles de encontrar, pero no me tomó mucho tiempo familiarizarme con el software. También me gustó que se pudieran editar/revisar las notas de los gráficos. Había múltiples secciones que cubrían cada área médica, lo que facilitaba obtener una visión general completa para mi registro de evaluación nutricional. También se pueden crear plantillas de evaluación, lo que ahorra mucho tiempo. Reseña recopilada por y alojada en G2.com.

El programa no funcionó tan bien en navegadores específicos, como Internet Explorer. Tomó tiempo desactivar los bloqueadores de ventanas emergentes para que los informes se cargaran. Alguna información de salud no era intuitiva de encontrar y tomó tiempo buscarla. Reseña recopilada por y alojada en G2.com.

The support team is amazing! With the endless problems that come with this system, the support team is always there to help us find a resolution. Reseña recopilada por y alojada en G2.com.

The software is dated. We use it as an in home care business and our caregivers call in daily to report problems with the mobile feature. They can’t login, the system resets their password, they can’t access their schedule...endless problems. As a back user, I personally handle the quickbooks transactions. The allocations MatrixCare has for this makes absolutely no sense. Tax season is a nightmare with my accountant because we spend most of our time trying to decipher what MatrixCare has done with the accounting metrics. Scheduling feature is a joke. They say you can “match” a caregiver to a client. Not so much. Unless you put in exactly the caregivers availability, then everyone appears available. Reseña recopilada por y alojada en G2.com.

Me gusta cómo este software ofrece la capacidad de subir fotos de los pacientes, lo que facilita su identificación al administrar medicamentos, especialmente para aquellas enfermeras que no conocían a los pacientes. Reseña recopilada por y alojada en G2.com.

Muy buen sistema sin nada que desagradar aunque siempre se pueden hacer mejoras. Reseña recopilada por y alojada en G2.com.

Te ofrece preguntas de opción múltiple y respuestas para cada residente, dejando poco margen para errores en el cuidado. Reseña recopilada por y alojada en G2.com.

Ocasionalmente, fallos del sistema, así como necesita una sección de comentarios o notas adicionales para cada residente. Reseña recopilada por y alojada en G2.com.

I like that they are commonly used in the medical billing software world Reseña recopilada por y alojada en G2.com.

They are used so much that if you need any special changes for your organizational needs, you might not get it Reseña recopilada por y alojada en G2.com.

All charting needs are within the program! Reseña recopilada por y alojada en G2.com.

The lack of ease to pull up all facility admit discharge reports at once. Reseña recopilada por y alojada en G2.com.