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Reseñas de IcebergIQ y detalles del proveedor

Tara S.
TS
Manager, Growth & Market Intelligence
Mediana Empresa(51-1000 empleados)
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Fuente de la revisión: Orgánico
¿Qué es lo que más te gusta de IcebergIQ?

The team was wonderful to work with. They were responsive, kind, smart, and fun to work with. Their deliverables were also thorough and action-oriented, so the right insights could be rolled out to the right teams. Reseña recopilada por y alojada en G2.com.

¿Qué es lo que no te gusta de IcebergIQ?

There wasn't anything I didn't like about IcebergIQ. However, I was sometimes a bottleneck because my time was so stretched, they sometimes had to wait for me. Reseña recopilada por y alojada en G2.com.

Recomendaciones a otros que estén considerando IcebergIQ:

Know what kind of information you're hoping to get before you kick off your project. For example, are you wondering why your company wins and loses? What buyers think of competitors? Or perhaps something different. If you know what you want to learn, it will be easier for them to dig in during conversations. Reseña recopilada por y alojada en G2.com.

¿Qué problemas hay IcebergIQ ¿Y cómo te beneficia eso?

I worked with them at a previous company, where I didn't have the capacity to conduct enough win/loss interviews myself. They helped me gain insights from a wider range of clients and prospects than I could have talked to personally. Reseña recopilada por y alojada en G2.com.

Descripción general de IcebergIQ

¿Qué es IcebergIQ?

IcebergIQ has conducted thousands of win/loss and churn interviews for B2B SaaS companies, gathering candid feedback from their prospects and customers. Our interviews are conducted using an internally developed Buyer As Hero® methodology that has demonstrated proven results since 2008. IcebergIQ is known for delivering deep insights and having close, collaborative relationships with customers, helping to inform their strategies by surfacing blind spots, competitive intelligence, and feedback along the buyer journey – from messaging to sales, signature, and onboarding right through to renewal. IcebergIQ typically works with CEOs, Marketing, Product Marketing, and Customer Success leaders as well as private equity and venture capital firms. Individual study or ongoing program types include win/loss and churn analysis, onboarding studies, health checks, and case studies, to name a few. Interviews can be delivered in English or French.

Detalles IcebergIQ
Idiomas admitidos
English, French
Servicios ofrecidos
Win/loss & churn analysis
Ubicaciones de servicio
Canada, United States
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Descripción del Proveedor

IcebergIQ ha ayudado a más de 100 empresas de SaaS B2B al realizar miles de entrevistas de ganancia/pérdida y de abandono para recopilar comentarios sinceros de prospectos y clientes. Las entrevistas se realizan utilizando una metodología desarrollada internamente llamada Buyer As Hero®, con resultados comprobados desde 2008. La empresa es conocida por ofrecer profundos conocimientos y tener relaciones muy cercanas y colaborativas con sus clientes, ayudando a informar sus estrategias al descubrir puntos ciegos, inteligencia competitiva y comentarios a lo largo del recorrido del comprador, desde el mensaje hasta las ventas, la firma y la incorporación, hasta la renovación. IcebergIQ generalmente trabaja con CEOs, líderes de Marketing, Marketing de Producto y Éxito del Cliente, así como con firmas de capital privado y de capital de riesgo. Los tipos de estudio individual o programas continuos incluyen análisis de ganancia/pérdida y de abandono, estudios de incorporación y estudios de caso, por nombrar algunos. Las entrevistas pueden realizarse en inglés y francés.


Detalles del vendedor
Vendedor
IcebergIQ
Año de fundación
2019
Ubicación de la sede
N/A
Página de LinkedIn®
www.linkedin.com
14 empleados en LinkedIn®
Descripción

IcebergIQ has conducted thousands of win/loss and churn interviews for B2B SaaS companies, gathering candid feedback from their prospects and customers. Our interviews are conducted using an internally developed Buyer As Hero® methodology that has demonstrated proven results since 2008. IcebergIQ is known for delivering deep insights and having close, collaborative relationships with customers, helping to inform their strategies by surfacing blind spots, competitive intelligence, and feedback along the buyer journey – from messaging to sales, signature, and onboarding right through to renewal. IcebergIQ typically works with CEOs, Marketing, Product Marketing, and Customer Success leaders as well as private equity and venture capital firms. Individual study or ongoing program types include win/loss and churn analysis, onboarding studies, health checks, and case studies, to name a few. Interviews can be delivered in English or French.


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Reseñas Recientes de IcebergIQ

Usuario verificado
U
Usuario verificadoEmpresa (> 1000 empleados)
5.0 de 5
"Great partnership, better results!"
The team at IcebergIQ knows what they're doing and always produces great results. Even when struggling to get respondents on the rare occasion, the...
Randy W.
RW
Randy W.Mediana Empresa (51-1000 empleados)
5.0 de 5
"Super value extension of our team"
The team is completely committed to helping our team understand what is happening and brainstorming ways to address
Piper B.
PB
Piper B.Empresa (> 1000 empleados)
5.0 de 5
"Great partner, great insights"
Thoroughness, strong partnership, great understanding of our business and market

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11 de 12 Reseñas totales para IcebergIQ

4.9 de 5
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11 de 12 Reseñas totales para IcebergIQ
4.9 de 5
11 de 12 Reseñas totales para IcebergIQ
4.9 de 5

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Las reseñas de G2 son auténticas y verificadas.
Usuario verificado en Computer Software
PC
Empresa(> 1000 empleados)
Más opciones
Revisor validado
Fuente de la revisión: Orgánico
(Original )Información
¿Qué es lo que más te gusta de IcebergIQ?

What I like best about IcebergIQ is undoubtedly the incredible team we work with. They are truly capable of understanding our business and consistently deliver on the goals we set forth in each study. Communication and project management are always well-executed, ensuring that every aspect of the research process runs smoothly. The results from each study not only meet our expectations but also propel us forward, driving our business growth and success. We highly recommend IcebergIQ for their expertise, professionalism, and unwavering commitment to excellence. Reseña recopilada por y alojada en G2.com.

¿Qué es lo que no te gusta de IcebergIQ?

There is truly nothing to fault when it comes to working with IcebergIQ. Reseña recopilada por y alojada en G2.com.

Recomendaciones a otros que estén considerando IcebergIQ:

Additionally, I would advise those looking to work with IcebergIQ to view them as an extension of their own team. Their collaborative approach and dedication to understanding your business intricacies ensure that they are not just a service provider but a true partner in your success. By integrating them into your strategic processes, you can leverage their expertise to its fullest potential, fostering innovation and achieving remarkable outcomes together. Reseña recopilada por y alojada en G2.com.

¿Qué problemas hay IcebergIQ ¿Y cómo te beneficia eso?

In today’s fast-paced and ever-evolving market landscape, having access to accurate and timely data is paramount for making informed business decisions. IcebergIQ has proven to be a reliable and insightful partner for our market research needs for many years now. With each study conducted, we gain high-quality, reliable, and actionable insights contributing to growth and success in various areas of our organization. Reseña recopilada por y alojada en G2.com.

Usuario verificado en Non-Profit Organization Management
UN
Empresa(> 1000 empleados)
Más opciones
Revisor validado
Fuente de la revisión: Orgánico
¿Qué es lo que más te gusta de IcebergIQ?

The team at IcebergIQ knows what they're doing and always produces great results. Even when struggling to get respondents on the rare occasion, they are very communicative and brainstorm real ideas to pivot to in order to get results. They analyze the feedback they get in a way that's not only easy to understand, but clear, concise, and pulls out patterns we wouldn't have normally seen. Reseña recopilada por y alojada en G2.com.

¿Qué es lo que no te gusta de IcebergIQ?

I couldn't really say anything negative about my experiences with Iceberg. Reseña recopilada por y alojada en G2.com.

¿Qué problemas hay IcebergIQ ¿Y cómo te beneficia eso?

IcebergIQ helps us with outreach to respondents that typically wouldn't respond to us directly, or at least wouldn't be as transparent. I feel Iceberg gives the interviewees real reason to believe they can be trusted so they can be honest in their feedback, regardless of whether it's good news or not for our company. That type of market feedback is invaluable! Reseña recopilada por y alojada en G2.com.

Usuario verificado en Information Technology and Services
PI
Empresa(> 1000 empleados)
Más opciones
Revisor validado
Fuente de la revisión: Orgánico
¿Qué es lo que más te gusta de IcebergIQ?

IcebergIQ utilizes a comprehensive win-loss analysis methodology, focused on in-depth interviews with decision-makers from both won and lost accounts. This has ensured that we obtain insights that are relevant to our solution portfolio and sales activities.

Their expertise and care for "doing the right thing" for our organization has been crucial for conducting insightful interviews and collecting beneficial win/loss information. Reseña recopilada por y alojada en G2.com.

¿Qué es lo que no te gusta de IcebergIQ?

There is no downside in dealing with this experienced and dedicated team. Reseña recopilada por y alojada en G2.com.

Recomendaciones a otros que estén considerando IcebergIQ:

Engage with IcebergIQ sooner rather than later if seeking win loss insights to boost your selling efforts. Reseña recopilada por y alojada en G2.com.

¿Qué problemas hay IcebergIQ ¿Y cómo te beneficia eso?

By identifying what works and what doesn’t in our sales approach, our company has refined our tactics and addressed product gaps to improve win rates. This analysis has allowed us to progress our best practices based on successful outcomes and with input collected directly from our clients and prospects. Reseña recopilada por y alojada en G2.com.

Piper B.
PB
Director of Product Marketing
Empresa(> 1000 empleados)
Más opciones
Revisor validado
Fuente de la revisión: Orgánico
¿Qué es lo que más te gusta de IcebergIQ?

Thoroughness, strong partnership, great understanding of our business and market Reseña recopilada por y alojada en G2.com.

¿Qué es lo que no te gusta de IcebergIQ?

There is not really anything I dislike about IcebergIQ Reseña recopilada por y alojada en G2.com.

Recomendaciones a otros que estén considerando IcebergIQ:

Iceberg is a fantastic partner. They take the time to fully understand our business and the insights we're looking to glean before beginning a project. They are highly communicative throughout the project, ensuring that they're on the right track and delivering the value we're looking for along the way. The readouts are always great - they do an amazing job synthesizing their research in a way that is digestible for all our stakeholders. Reseña recopilada por y alojada en G2.com.

¿Qué problemas hay IcebergIQ ¿Y cómo te beneficia eso?

In-depth market research Reseña recopilada por y alojada en G2.com.

Jocelyn B.
JB
VP, Customer Success
Computer Software
Mediana Empresa(51-1000 empleados)
Más opciones
Revisor validado
Fuente de la revisión: Orgánico
¿Qué es lo que más te gusta de IcebergIQ?

The thing I valued most about IcebergIQ was the insight delivered. While all the raw interview data was made available, including their categorized insight, I got a ton of value from their reports. An outside opinion gave the insight weight with cross funtional teams that helped us drive real change. Reseña recopilada por y alojada en G2.com.

¿Qué es lo que no te gusta de IcebergIQ?

My interactions with them were all very positive. Nothing comes to mind. Reseña recopilada por y alojada en G2.com.

¿Qué problemas hay IcebergIQ ¿Y cómo te beneficia eso?

I started my work with IcebergIQ focused on a churn analysis. We were keen to improve our retention numbers and had ambitious plans for expansion. Over time the program expanded to include win/loss for new logo. Reseña recopilada por y alojada en G2.com.

Randy W.
RW
Mediana Empresa(51-1000 empleados)
Más opciones
Revisor validado
Fuente de la revisión: Orgánico
¿Qué es lo que más te gusta de IcebergIQ?

The team is completely committed to helping our team understand what is happening and brainstorming ways to address Reseña recopilada por y alojada en G2.com.

¿Qué es lo que no te gusta de IcebergIQ?

There is nothing at this point. Great service at fair price Reseña recopilada por y alojada en G2.com.

Recomendaciones a otros que estén considerando IcebergIQ:

For people who are working a lot of Sales Accepted Opportunities each month and want more insight into what is really happening versus just relying on AEs entering information in SFDC or some other CRM Reseña recopilada por y alojada en G2.com.

¿Qué problemas hay IcebergIQ ¿Y cómo te beneficia eso?

Getting accurate information regarding prospects we don't win Reseña recopilada por y alojada en G2.com.

Usuario verificado en Information Technology and Services
UI
Mediana Empresa(51-1000 empleados)
Más opciones
Revisor validado
Fuente de la revisión: Orgánico
¿Qué es lo que más te gusta de IcebergIQ?

The team is very responsive and drives us to move quickly on projects, which is always helpful. Reseña recopilada por y alojada en G2.com.

¿Qué es lo que no te gusta de IcebergIQ?

No real dowsides. We would have liked customers and prospects to move faster on scheduling and committing to interviews, but that is a bit out of the IcebergIQ team's control. Reseña recopilada por y alojada en G2.com.

Recomendaciones a otros que estén considerando IcebergIQ:

If you need dedicated focus and resources to investigate and analyze churn, wins, or losses, IceBergIQ is a great company to work with! Reseña recopilada por y alojada en G2.com.

¿Qué problemas hay IcebergIQ ¿Y cómo te beneficia eso?

The IcebergIQ team has been a great asset to our internal teams to collect and synthesize customer and prospect insights whether it's related to churn analysis or win/loss interviews. The data, soundbites, and insights have been incredibly valuable. Reseña recopilada por y alojada en G2.com.

Usuario verificado en Information Technology and Services
PI
Mediana Empresa(51-1000 empleados)
Más opciones
Revisor validado
Fuente de la revisión: Orgánico
¿Qué es lo que más te gusta de IcebergIQ?

Iceberg offers qualified interviewers to engage with our lost prospects and obtain valuable feedback that we wouldn't have gotten otherwise. Reseña recopilada por y alojada en G2.com.

¿Qué es lo que no te gusta de IcebergIQ?

It's helpful to clarify what is the goal of the interviews and what are the key topics that we would like feedback on from prospects so that the feedback received can be operationalized. Reseña recopilada por y alojada en G2.com.

¿Qué problemas hay IcebergIQ ¿Y cómo te beneficia eso?

We engaged with IcebergIQ to interview prospects who chose not to partner with us to better understand how we could improve our offering and sales process. This has been extremely valuable because as a qualified third party, prospects have given valuable feedback that we wouldn't have otherwise obtained, as well as some market intelligence. Reseña recopilada por y alojada en G2.com.

Usuario verificado en Computer Software
UC
Empresa(> 1000 empleados)
Más opciones
Revisor validado
Fuente de la revisión: Orgánico
¿Qué es lo que más te gusta de IcebergIQ?

Unbiased insight into our opportunities, customers, and deal cycles. Every report gives us more information on how we can improve our selling motions and/or product and insights into where we do really well.

The insights we get from them are valuable for individual contributors up to exectives and across almost every department Reseña recopilada por y alojada en G2.com.

¿Qué es lo que no te gusta de IcebergIQ?

There isn't anything that I dislike about Iceberg. Reseña recopilada por y alojada en G2.com.

¿Qué problemas hay IcebergIQ ¿Y cómo te beneficia eso?

Iceberg helps us better understand why customers buy our product; why we lose deals; and gives incredible insight into the competitive landscape. Reseña recopilada por y alojada en G2.com.

Usuario verificado en Computer Software
PC
Empresa(> 1000 empleados)
Más opciones
Revisor validado
Fuente de la revisión: Orgánico
¿Qué es lo que más te gusta de IcebergIQ?

-Great team to work with

-Thorough analysis

-Interview process Reseña recopilada por y alojada en G2.com.

¿Qué es lo que no te gusta de IcebergIQ?

-Using airtable requires some in-depth knowledge/know how to sift through the volume of insight available Reseña recopilada por y alojada en G2.com.

¿Qué problemas hay IcebergIQ ¿Y cómo te beneficia eso?

Capturing unfiltered voice-of-the-customer feedback and insights on what our company is doing well and how we can improve. Reseña recopilada por y alojada en G2.com.