Reseñas de HR Cloud

La aplicación Onboard es realmente buena y eficiente, me encanta lo fácil que es de navegar y lo personalizable que se vuelve. Nuestro proceso de incorporación mejoró mucho desde que comenzamos a usarla.

Nuestro Gerente de Cuenta, Grga Kordić, es un ejemplo perfecto de cómo debería funcionar el soporte/éxito del cliente. Se esfuerza al máximo cuando se trata de cualquier pregunta y siempre es paciente con todo lo que preguntamos. Añade un valor extra del 100% al producto. Reseña recopilada por y alojada en G2.com.

Básicamente, todo lo que alguna vez tuve una queja fue resuelto por el servicio de atención al cliente, así que no tengo nada que listar aquí como "insoluble". Reseña recopilada por y alojada en G2.com.

Las mejores características incluyen la solicitud de permisos, la gestión de permisos, la asistencia, etc. El software es bastante amigable para principiantes ya que es simple de usar y no es complicado en absoluto. El diseño es satisfactorio. El software se encarga de las necesidades de recursos humanos. Permite la autoevaluación, por lo que la productividad se mejora. El sistema de notificaciones y recordatorios mantiene a uno actualizado, por lo que no se pierde tiempo. Es asequible, por lo que vale la pena el precio. Reseña recopilada por y alojada en G2.com.

Uno de los mayores problemas incluye la falta de profesionalismo por parte del soporte al cliente porque no responden. El sistema de nómina es un poco defectuoso y no hay recordatorio para la aprobación de permisos. Una de mis mayores preocupaciones es que no está basado en la web y tienes que descargarlo, lo que a veces obstaculiza la productividad. La seguridad de los datos también es defectuosa. Reseña recopilada por y alojada en G2.com.

It is relatively easy to add or create forms in the system. Being able to store that information after is very helpful. The automation is helpful, though not perfect. Most importantly, we are now able to get employee information into our systems in advance which provides more time for training on the 1st day rather than just doing paperwork. Additionally, the employee is adding the information (e.g. SSN, Direct deposit, taxes, etc.) so, there is less room for error where before, the employee was completing a paper form, turning it into HR and we then had to manually key it into ADP - lots of room for error. The last thing I want to mention is the implementation team. They are fantastic! They not only know they system but they are incredible problem solvers who are able to take a clients needs and (most of the time) find a way to make it work. What's even better is that once the implementation is over, that team stays with you and converts over to your support team. I love that continuity. Reseña recopilada por y alojada en G2.com.

The integration with ADP is a little clunky, mostly because of limitations that ADP sets. For example, we have some employees who left and then returned to the Company within 1 year. We would like to recognize their previous service but, ADP only allows HR Cloud to "see" the rehire date. It would be more helpful to see the original hire date and the rehire date or, if nothing else, the credited service date. Everything in HR Cloud is very linear which makes it easy to set up but, if there is a contingency for a specific group, a different workflow has to be set up and manually launched. For example, in Canada, we have to provide all documents in both French and English however, the system only allows for one document to be attached to a specific task. So, we have to manually send one. Reseña recopilada por y alojada en G2.com.

-- Fácil de implementar independientemente de la experiencia previa con tecnología o sistemas de software de recursos humanos

-- Capacidad para crear formularios personalizados que se sincronizan con formularios en papel existentes

-- Excelente servicio al cliente

-- Muy competitivo en costos

-- La aplicación telefónica facilita su uso para los empleados Reseña recopilada por y alojada en G2.com.

Los inconvenientes de HR Cloud son realmente menores, tales como:

-- Incapacidad para ordenar por apellido en algunas de las aplicaciones;

-- Los formularios no están formateados al tamaño de carta de EE. UU., por lo que algunos formularios se reducen o crean múltiples páginas al descargarlos como PDFs para uso local. Reseña recopilada por y alojada en G2.com.

Me encanta que ahora todo sea sin papel y que HR Cloud rastree las fechas de vencimiento para la documentación de nuevos empleados. También hicimos nuestra inscripción abierta a través de HR Cloud este año y ¡fue increíblemente bien! Reseña recopilada por y alojada en G2.com.

Supongo que si tuviera que quejarme de algo sería que a veces puede ser un poco lento. Reseña recopilada por y alojada en G2.com.

It is easy to use and save lost of time. How easy you can customize the tasks is great.The customer service is fab, usually fast to response and always offering the best solution. The HR Cloud support chat is great, as candidates can contact someone directly from support and get the assistance needed. Reseña recopilada por y alojada en G2.com.

There is always room for improvement. That would be great to have implemented E-Verify within HR Cloud as this would save lot of time during the Onboarding process. Sometimes, there are some glitches but our customer representative always find a solution/suggestion. Reseña recopilada por y alojada en G2.com.

The team at HR Cloud was incredibly helpful in setting up our Onboard work flow so that is functions exactly how we'd envisioned. We were looking for a system that would have a lot of flexibility with being able to have many different types of forms, different levels of approvals/contributions, and also ability for pictures and videos. This system meets all of those needs a more. My company has multiple locations and we have been able to configure an onboarding portal unique to each campus to tailor the new hire experience. We have also been able to integrate with our ATS so that new hires flow straight into HR Cloud, saving a lot of data entry time.

I have also had feedback from new hires on how easy it was to set up their profiles and fill out forms. Plus, HR Cloud keeps up with government forms updates for you so you don't have to worry about missing an update! They have the functionality to tie I-9s directly into your E-verify site to automatically submit those cases (my organization hasn't been able to configure this due to multiple sites, but it is an amazing feature). Reseña recopilada por y alojada en G2.com.

The only area for improvement for us is tightening up the information flow from our ATS into HR Cloud. Reseña recopilada por y alojada en G2.com.

Since moving to HR Cloud for all of our onboarding needs, we've been very happy. The account manager that was assigned to us has been nothing but helpful in every aspect of the process. From the beginning when we were transitioning, the flow of communication was constant and thorough. Any follow up that we've needed and assistance throughout the maintenance of our account has been answered quickly with the most professional and happy customer service. Reseña recopilada por y alojada en G2.com.

There are a few small things that I wish they would update. For instance - I wish there was more options for back and forth with documents between admin users and employees. But these are small nice-to-have items. Overall, I enjoy the user interface and appreciate the recent changes they made in the past months. Reseña recopilada por y alojada en G2.com.

El papeleo del nuevo empleado se completa antes de que comiencen su primer día. Y todos los documentos están en un solo lugar. Reseña recopilada por y alojada en G2.com.

No he encontrado ningún inconveniente en el proceso de incorporación. Reseña recopilada por y alojada en G2.com.

I like that everything I need is in one application. I also appreciate that live help is available at my fingertips whenever I need it. Reseña recopilada por y alojada en G2.com.

I don't have anything to add here. N/A N Reseña recopilada por y alojada en G2.com.