Pros y Contras de Escapia

Mantiene reservas, contratos, cualquier cosa relacionada con la gestión de nuestra propiedad en un solo lugar. Me encanta lo fácil que es acceder a la información de una unidad y ver la información rápidamente. Reseña recopilada por y alojada en G2.com.

A veces mantendrá mi último filtro y no lo eliminará por sí solo. Así que volveré al sistema por otra cosa, y mis fechas seguirán filtradas desde el día anterior. Reseña recopilada por y alojada en G2.com.

fácil de usar, fácil integración, fácil configuración, el soporte al cliente es muy útil Reseña recopilada por y alojada en G2.com.

podría usar informes adicionales y más opciones de búsqueda Reseña recopilada por y alojada en G2.com.

Una vez que se realiza una reserva en línea, se envía automáticamente un contrato al arrendatario desde la pestaña de correspondencia. Nos gusta usar la cuadrícula de reservas para buscar propiedades disponibles utilizando los filtros. Reseña recopilada por y alojada en G2.com.

Estamos preocupados por cambiar a Rates Manager, perderemos las funciones de precios dinámicos de otro software que usamos. Reseña recopilada por y alojada en G2.com.

El panel de rendimiento ha sido una excelente manera de seguir nuestro progreso en comparación con años anteriores. Recopilan datos para nosotros, así que podemos ver el panorama general y luego profundizar en los detalles desde allí. También es genial ver que Escapia lanza nuevas funciones regularmente. Nos ha encantado el nuevo gestor de Unidades en particular. Es útil tener disponible el filtrado de comodidades, y aprecio la interfaz de usuario reestructurada. Reseña recopilada por y alojada en G2.com.

Explorar todas las funciones disponibles puede ser un poco abrumador, pero el centro de soporte ha sido bastante útil para ese propósito. Hemos tenido problemas con el portal de pago de invitados en línea varias veces; no es un gran problema, pero es un poco inconveniente. Reseña recopilada por y alojada en G2.com.

Amigable para el usuario; contabilidad; operaciones de back-end Reseña recopilada por y alojada en G2.com.

La barra de búsqueda no funciona bien; no produce todos los informes que necesito. Reseña recopilada por y alojada en G2.com.

The tech support team is great, but the software is cheap and not what a vacation rental company needs to operate efficiently. Reseña recopilada por y alojada en G2.com.

Everything. it is slow and clunky. It is also not user friendly. Reseña recopilada por y alojada en G2.com.

The web-based tools and integrations with industry-leading vendors. Reseña recopilada por y alojada en G2.com.

The existence of "Old-School" looks and feel in certain versions. Reseña recopilada por y alojada en G2.com.

CUSTOMER SUPPORT IS NOT RESPONSIVE, DOES NOT RETURN PHONE CALLS OR ACKNOWLEDGE SUPPORT TICKETS. WE HAVE BEEN WITH ESCAPIA FOR YEARS AND THIS IS THE FINAL STRAW. Reseña recopilada por y alojada en G2.com.

ESCAPIA WANTS TO CROSS SELL EVERYTHING AND SUPPORT NOTHING. THEY HAVE CRIPPLED OUR WEB SITE FOUR DAYS AGO (OVER THE THANKSGIVING HOLIDAY) BY BLOCKING THE API, WITHOUT EXPLANATION OR SUPPORT, AND THEY HAVE FAILED TO RESPOND OR HELP OR RETURN OUR CALLS OR EMAILS FOR FIVE CONSECUTIVE DAYS. THEY SIMPLY DON'T CARE ABOUT THE FINANCIAL HARM THAT THEY ARE CAUSING OUR RENTAL BUSINESS. BUYER BEWARE.... IRRESPONSIBLE ACTIONS LIKE THIS WILL LEAD TO INDUSTRY WIDE REGULATIONS AT THE FEDERAL LEVEL TO ENSURE THAT WE HAVE AN ADULT IN THE ROOM. WE ARE BEING FORCED TO FIND A NEW HOME AT THE BEGINNING OF OUR SEASON...??? Reseña recopilada por y alojada en G2.com.

It is easy to access to a large database of properties with detailed information Reseña recopilada por y alojada en G2.com.

Its interface is outdated and not super user-friendly. It has a lot of additional steps to program your information, meaning it takes longer. Reseña recopilada por y alojada en G2.com.

The best part of Escapia is that it's a HomeAway product; well, kind of, HomeAway bought the company some years ago but it is still very much run separately. In theory this should mean the integration is the most seamless and the Escapia team should be the quickest to adjust to the changes being made by HomeAway. That theory is the #1 reason we chose Escapia, however, it hasn't played out quite like I had hoped. Reseña recopilada por y alojada en G2.com.

The software is old and slow and badly in need of an interface facelift. But I could look past the aesthetics if it weren't for the fact that the system as whole has been cobbled together and the various portals don't interact well with each other. For example, a tag in the reservations tab has a different name in the correspondence tab and still a different name in the payments tab. And half the time the tag you need isn't available in the place you need it. The most egregious example is for sending guests their codes, we have to manually input them in to a field over in the mobile app section because the app cannot pull any of the fields in the reservation section. And we still have to enter it in the reservation section so that it can be sent over to our maintenance software which, by the way, you will need maintenance and housekeeping software because Escapia's is a joke and even they admit to that. Speaking of things you'll need to buy, you'll need to buy a website separately, don't think for a minute the one you get with Escapia would be sufficient, you'll need to buy a marketing email software, Escapia can't even send out an automated reservation confirmation, and you'll probably also need to buy pricing software of some sort because Escapia's pricing platform is cumbersome and rife with tools that aren't actually usable. Also, with regards to reports, there are tons in there but I have yet to find many that are particularly useful. It takes me forever to do a decent YOY comparison of sales. I end up downloading pretty much everything to Excel and then spending a lot of time manually filtering and manipulating the data. There isn't even a decent report to show me where my reservations are coming from, I have to download all the reservations and use excel to count up what percentage are coming from where. And, fun fact, there is no way to list a reservation as coming from a phone call. There are tons of simple things that you would expect Escapia to be able to do that it doesn't. Like being able to put a note on the reservation grid that doesn't block the calendar, or being able to have reservation confirmations automatically send, or being able to easily see sent items in the lead management system. I hate to beat a dead horse so I'll stop here and just say this: Escapia has potential to be a great system, and I know the other options on the market are far from perfect, but there are some basic things that Escapia needs to figure out to make their system work well and after a year and a half, I've seen very little in the way of improvement. HomeAway has been preaching a message of reinvesting in their software and made a big splash announcement back in October about spending millions of dollars on it. Not sure where that money is going but on the user side, everything seems pretty status quo. Reseña recopilada por y alojada en G2.com.