We were struggling with getting the right help for our needs with our account. I was brand new to the tool and didn't quite understand what I was working with. My account rep at the time didn't have the knowledge to assist me, so it fell stagnant. When I left a review here on G2, I was followed up with and prompted to meet with a new account manager. The meeting went SO well and I feel so much more confident with Expensify. And I had all my integration questions answered after months of trying. I'm excited to make Expensify work for us now, rather than dread logging in. Reseña recopilada por y alojada en G2.com.
I've learned that if your account rep isn't working out for you, you CAN request a new person. The knowledge base I needed for my account wasn't in line with my account rep at the time, so it would've been handy to know that I can request a new one. Other than that, I don't think there's much to improve! Reseña recopilada por y alojada en G2.com.
Gracias por los comentarios. Los problemas de sincronización de NetSuite y las frustraciones con el servicio al cliente que has descrito no son la experiencia que queremos que tengas. Nos gustaría investigar esto directamente. Por favor, comunícate con nosotros en c.devore@expensify.com para que podamos ayudar a que las cosas funcionen como deberían.






